Growth-Oriented Sales Support Specialist

ePlus Inc; Northern (KY); Hybrid; USD 55,104,000 - 68,880,000; Full time

Job summary

ePlus Inc. is seeking a Sales Support Representative to drive new business while nurturing existing customer relationships. You will manage the sales cycle’s administrative tasks and contribute to the growth of the sales team.

You will place customer orders, track deliveries, manage invoicing accuracy, support quoting, and identify add-on opportunities such as warranties or services. A collaborative, client-focused attitude is essential for success.

Qualifications

• 1+ years of sales or customer service experience.
• Knowledge of computers/networking and the IT industry as a whole.
• Excellent communication/phone skills is a must.
• Ability to prioritize and multi task is a must.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft office suite of products is a must.

Responsibilities

• Accurately place orders into the system from customer-issued PO’s.
• Follow-up on orders to ensure successful delivery within customer expectations.
• Lead open order management, ensuring open orders are delivered expediently and accurately.
• Confirm invoicing activity is timely and accurate.
• Take a proactive role with problem resolution at customer and supplier levels.
• Assist customers with returns, order inquiries, and information requests.
• Develop relationships with sales, vendors, and internal departments.
• Assist with quoting and offer add-on opportunities such as warranties, service agreements, or supplies.
• Use proper decorum in all communications with customers.
• Projects and additional responsibilities as needed or assigned.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Team player

Microsoft Office

Job description

ePlus Inc. is seeking a Sales Support Representative to drive new business while nurturing existing customer relationships. You will manage the sales cycle’s administrative tasks and contribute to the growth of the sales team.

You will place customer orders, track deliveries, manage invoicing accuracy, support quoting, and identify add-on opportunities such as warranties or services. A collaborative, client-focused attitude is essential for success.