Sales Support & Onboarding Specialist

CCBill; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

CCBill, LLC. is seeking a Sales Support Representative to assist the sales team by handling remote customer interactions and helping with onboarding, invoicing, and inquiries.

You will work closely with Sales, Underwriting and Partners to ensure smooth onboarding and high customer satisfaction, maintaining data accuracy and timely responses in a fast-paced, globally distributed environment.

Qualifications

• High school degree or equivalent education.
• Sales experience preferred, but not required.
• Demonstrated ability to research and solve problems quickly.
• Ability to interface effectively with different levels of employees and management.
• Ability to multitask and manage multiple requests efficiently.
• Proven ability to prioritize and complete interdepartmental tasks in a timely fashion.
• High degree of professionalism and customer-focused mindset.
• Excellent verbal and written communication skills in English.

Responsibilities

• Develop a deep understanding of internal processes and workflows.
• Build relationships with internal teams and key contacts within the group of companies.
• Act as a bridge between Sales, Underwriting and Partners.
• Maintain databases of prospect information.
• Track merchant progress in the sales pipeline and assist onboarding.
• Resolve issues regarding new applications using policies and onboarding requirements.
• Manage correspondence between internal CCBill teams and merchants.
• Monitor customer accounts throughout onboarding and provide data and reports to teams.
• Perform other duties as assigned.

Skills

Excellent verbal and written English

Multitasking

Problem solving

Interdepartmental communication

Prioritization

Professionalism

Education

High school degree or equivalent education

Job description

CCBill, LLC. is seeking a Sales Support Representative to assist the sales team by handling remote customer interactions and helping with onboarding, invoicing, and inquiries.

You will work closely with Sales, Underwriting and Partners to ensure smooth onboarding and high customer satisfaction, maintaining data accuracy and timely responses in a fast-paced, globally distributed environment.