Sales Support Representative

CCBill; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

CCBill, LLC. is seeking a Sales Support Representative to assist the sales team by handling remote customer interactions and helping with onboarding, invoicing, and inquiries.

You will work closely with Sales, Underwriting and Partners to ensure smooth onboarding and high customer satisfaction, maintaining data accuracy and timely responses in a fast-paced, globally distributed environment.

Qualifications

• High school degree or equivalent education.
• Sales experience preferred, but not required.
• Demonstrated ability to research and solve problems quickly.
• Ability to interface effectively with different levels of employees and management.
• Ability to multitask and manage multiple requests efficiently.
• Proven ability to prioritize and complete interdepartmental tasks in a timely fashion.
• High degree of professionalism and customer-focused mindset.
• Excellent verbal and written communication skills in English.

Responsibilities

• Develop a deep understanding of internal processes and workflows.
• Build relationships with internal teams and key contacts within the group of companies.
• Act as a bridge between Sales, Underwriting and Partners.
• Maintain databases of prospect information.
• Track merchant progress in the sales pipeline and assist onboarding.
• Resolve issues regarding new applications using policies and onboarding requirements.
• Manage correspondence between internal CCBill teams and merchants.
• Monitor customer accounts throughout onboarding and provide data and reports to teams.
• Perform other duties as assigned.

Skills

Excellent verbal and written English

Multitasking

Problem solving

Interdepartmental communication

Prioritization

Professionalism

Education

High school degree or equivalent education

Job description

Location: Serbia

CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. Typical projects on the CCBill side include integration with new processors, improving reporting, and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. You will have the opportunity to work on both existing and new products and features.

The Sales Support Representative assists members of the sales team by handling remote interactions with customers. Maintaining customer satisfaction is their primary goal, and they spend much of their time responding to inquiries and helping with issues.

Location:Serbia

Working hours: Monday - Friday, weekends off. Rotating 2-week schedule 9am-5pm | 5pm - 1am CEST.

Key Job Requirements:

• Develop a deep understanding of internal processes
• Build relationships with internal teams and key contacts within the group of companies
• Be a bridge between Sales, Underwriting and Partners
• Maintain databases of prospect information
• Demonstrate a fair understanding of where all merchants are in the sales team’s pipeline
• Resolve issues / concerns regarding new applications effectively and efficiently, whilst utilizing a sound knowledge of policies and on-boarding requirements
• Manage correspondence between internal CCBill teams and Merchants
• Monitoring customer accounts throughout the onboarding process
• Providing data and reports to assist internal teams
• Other duties as assigned

Key Skills and Qualifications:

• High school degree or equivalent education
• Sales experience preferred, but not required
• Demonstrated ability to research and solve problems quickly
• Ability to interface effectively with different levels of employees and management
• Ability to multitask
• Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
• High degree of professionalism
• Excellent verbal and written communication skills in English

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.