Sales Support Team Lead — Elevate Customer Experience

Lennox; Richardson (TX); On-site; USD 77,000 - 101,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Birthing leave

Paid time off

Job summary

Lennox is seeking a Supervisor of Sales Support in Richardson, TX. You will lead a sales support team, coach staff to succeed, and partner with sales to deliver an exceptional customer experience. Bring ideas, tackle challenges, and grow your leadership experience.

The ideal candidate has a bachelor’s degree, 5+ years in sales support, strong communication, and problem‑solving skills. Proficiency with SAP is a plus; opportunity includes an annual bonus and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent required.
• Experience in sales support or related role.
• Strong customer service and negotiation skills.
• Excellent written and verbal communication.
• Project management or process improvement skills.
• Understanding of industry and products.
• Ability to de‑escalate and listen.
• Proficiency with SAP is a plus.

Responsibilities

• Drive the sales support team to hit sales targets with excellent service.
• Lead the team to keep quotes, orders, and issue resolution moving forward.
• Coach team to deliver responsive, consistent, high‑quality support.
• Develop talent through hands‑on coaching and feedback.
• Strengthen sales and support partnership for seamless customer experience.

Skills

Bachelor’s degree

SAP knowledge

Sales support exp

Customer service

Process improvement

Industry knowledge

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent

Tools

SAP

Job description

Lennox is seeking a Supervisor of Sales Support in Richardson, TX. You will lead a sales support team, coach staff to succeed, and partner with sales to deliver an exceptional customer experience. Bring ideas, tackle challenges, and grow your leadership experience.

The ideal candidate has a bachelor’s degree, 5+ years in sales support, strong communication, and problem‑solving skills. Proficiency with SAP is a plus; opportunity includes an annual bonus and comprehensive benefits.