Sales Support Manager

Jobtailor; La Mirada (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Store Operations Leader in La Mirada, CA to train and develop staff, manage budgets, and ensure high standards of customer service and safety. The role requires directing onboarding, recruiting, scheduling, and performance management while driving profitability and compliance across store operations.

The successful candidate will have a Bachelor’s degree or equivalent, 5 years in a direct customer-facing environment, and 3 years of management experience, with strong

Qualifications

• Bachelor's degree or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred
• 5 years experience in direct customer interactive environment required; high volume
• 3 years of management experience required
• Equivalent combination of education and experience will be considered
• Proficient in Microsoft Office including Word, Excel, and PowerPoint
• Ability to recruit candidates, conduct interviews, and complete the hiring process
• Ability to manage budgets and track financial performance
• Ability to create and maintain retail store schedules
• Ability to ensure compliance with health, safety, and company policies and procedures
• Ability to address escalated guest concerns and use de-escalation techniques

Responsibilities

• Train and onboard store team members, track training progress, and maintain certification requirements
• Support and mentor the training and onboarding coordinator
• Develop training materials and facilitate feedback sessions
• Manage budgets and track financial performance to optimize costs and drive revenue growth
• Create and maintain retail store schedules to ensure optimal staffing
• Recruit candidates, conduct interviews, and complete the hiring process
• Resolve escalated guest concerns and train team members in de-escalation techniques
• Oversee store operations, customer service, and service standards
• Cultivate a positive store culture and team-member engagement

Skills

Training And Onboarding

Budget Management

Customer Service

Team Development

Compliance Management

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

• Train and onboard store team members, track training progress, and maintain certification requirements
• Support and mentor the training and onboarding coordinator
• Develop training materials and facilitate feedback sessions
• Manage budgets and track financial performance to optimize costs and drive revenue growth
• Create and maintain retail store schedules to ensure optimal staffing
• Minimize retail store risks by addressing order-processing errors and validating company procedures
• Recruit candidates, conduct interviews, and complete the hiring process
• Resolve escalated guest concerns and train team members in de-escalation techniques
• Conduct accountability conversations to support profitability and compliance
• Audit store processes and collaborate with corporate retail and asset protection teams
• Oversee the store cash office, cash handling, and record-keeping
• Oversee Café operations, staffing, food safety, hygiene, and health-standard compliance
• Oversee Kids Spaces operations, child safety, policy compliance, and check-in/check-out procedures
• Develop team members through check-ins, one-on-one meetings, and performance management
• Oversee store sales and operations, customer service, and service standards
• Cultivate a positive store culture and team-member engagement

Requirements

• Bachelor's degree (B.A. or B.S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred
• 5 years experience in direct customer interactive environment required; high volume
• 3 years of management experience required
• Equivalent combination of education and experience will be considered
• Proficient in Microsoft Office including Word, Excel, and PowerPoint
• Ability to recruit candidates, conduct interviews, and complete the hiring process
• Ability to manage budgets and track financial performance
• Ability to create and maintain retail store schedules
• Ability to ensure compliance with health, safety, and company policies and procedures
• Ability to address escalated guest concerns and use de-escalation techniques

Core Competencies

Demonstrates expertise in training and onboarding, financial performance management, and compliance with health and safety standards. Proven ability to cultivate a positive store culture while managing operations and customer service effectively.

Highest-signal resume keywords

• Training And Onboarding
• Budget Management
• Customer Service
• Team Development
• Compliance Management

ATS Optimization Keywords

Hard Skills

• Budget Management
• Retail Store Scheduling
• Financial Performance Tracking
• De-Escalation Techniques
• Training Material Development
• Audit Processes
• Cash Handling
• Health And Safety Compliance
• Interviewing
• Performance Management

Soft Skills

• Mentoring
• Conflict Resolution
• Team Engagement
• Communication
• Problem Solving

Industry Keywords

• Retail Management
• Customer Interaction
• Sales
• Merchandising
• Child Safety
• Food Safety
• Health Standards Compliance

Tools & Technologies

• Microsoft Office
• Word
• Excel
• PowerPoint