Sales Support & Insights Specialist

American Track; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

North American Rail Solutions (NARS) is seeking a Sales Support Specialist to join our team. The role supports the sales group by delivering outstanding customer service and assisting with sales initiatives and strategies.

You will perform administrative duties, prepare reports, monitor sales metrics, and coordinate communications across regions. A strong eye for detail and excellent communication skills are essential to succeed.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Marketing or equivalent work experience required.
• Proven work experience as a Sales Support Specialist.
• Railroad, Construction, or related industry experience preferred.
• Railroad industry marketing experience preferred.

Responsibilities

• Supports management team members and executives as needed.
• Performs all administrative duties for the sales team, including meeting/conference planning.
• Assists Inside Sales with data reports and sales guides.
• Monitors sales performances through sales tracking tools and reports progress to Inside Sales.
• Attends virtual and in-person meetings and responds to emails to assist all territories within region.
• Regularly meets with senior leaders to provide updates on strategic deliverables and client trends.
• Coordinates sales metric reports for productivity and key performance metrics.
• Drafts presentations and reports for sales team.
• Responds to customer requests on various platforms, including email, phone calls, social media channels, and chats.
• Provides customer service by staying on top of pending orders and customer requests.
• Proactively identifies opportunities for sales performance & sales process improvements.
• Prepares content and identifies marketing and sales opportunities for social media platforms.
• Performs all other duties as assigned.

Skills

Communication

Active listening

Analytical

Time management

Interpersonal skills

MS Office

Sales analytics

Education

High School Diploma or GED

Bachelor’s Degree in Marketing

Tools

MS Office Suite

Social media platforms

Job description

North American Rail Solutions (NARS) is seeking a Sales Support Specialist to join our team. The role supports the sales group by delivering outstanding customer service and assisting with sales initiatives and strategies.

You will perform administrative duties, prepare reports, monitor sales metrics, and coordinate communications across regions. A strong eye for detail and excellent communication skills are essential to succeed.