Sales Support Coordinator

Gemaire; Pensacola, Northern (FL, KY); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Tuition assistance

Medical, dental, and vision insurance

Life insurance coverage

401(k) Plan

Employee Stock Purchase Plan

Short Term/Long Term Disability

Health Savings Account

Employee Referral Program

Employee Purchase Program

Job summary

Gemaire Distributors, a leading HVAC equipment distributor, is seeking a Sales Administrator to support the Sales team, Sales Center, and customers in Pensacola, FL. You will help with product availability, delivery coordination, order entry, order status, and issue resolution, acting as a liaison to ensure smooth transactions.

Ideal candidates bring 2+ years of customer service experience, proficiency with MS Office, and strong organizational skills to thrive in a fast-paced environment with a

Qualifications

• 2+ years of Counter Sales, Call Center or Customer Service experience or 1+ year with Associates Degree
• Proven customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Responsibilities

• Act as branch point of contact for key accounts
• Support accurate order completion, processing, and tracking (e-commerce and direct orders)
• Coordinate deliveries and jobsite logistics; communicate delays
• Facilitate accurate quotes, PO management, and Scope of Work documentation
• Provide product information and assist customers with selection and after-sales support
• Handle customer communication via phone, email, and text
• Perform other duties as assigned

Skills

Customer service

MS Office

Organization

Problem-solving

Multi-tasking

Education

High School Diploma or equivalent

Associates Degree (optional)

Tools

MS Office

Job description

202 East Stumpfield Road, Pensacola , Florida 32505 , United States

Here is what you will be doing as part of the team:

Subsidiary: Gemaire Distributors
Business Title: Sales Administrator
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,
Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.

About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase Program

Job Requirements

Duties and Responsibilities

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation.
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications

• English/Spanish bilingual a plus, but not required

Education/Experience

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Physical Demands Demand Frequency

• Sedentary – Lifting 0-10 pounds Occasional
• Light Lifting – 10-20 pounds Occasional
• Moderate Lifting – 20 to 50 pounds Never
• Heavy Lifting – 50 to 100 pounds Never
• Pulling/Pushing, Carrying Occasional
• Reaching or working above shoulder Occasional
• Walking Frequent
• Standing Frequent
• Sitting Constant
• Stooping Never
• Kneeling Never
• Repeated Bending Never
• Climbing Never
• Desk Work/Computer use/Telephone use Constant
• Operating a motor vehicle Never
• Operating a commercial vehicle Never
• Operating warehouse equipment, forklift, baseloid lift etc Never
• Other – Talk, Drive, visit customers etc. Frequent

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Acknowledgment

Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.

Status

Full-Time

Company

undefined