Sales Support & Customer Engagement Specialist

Sysco Northeast Rdc

Las Vegas (NV)

On-site

USD 42,000 - 58,000

Full time

14 days+

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Job summary

Sysco Northeast Rdc is seeking a Customer Engagement Associate to support Sales Associates by servicing orders, resolving issues, and handling outbound calls. You will use SAM, Salesforce (Sysco 360), Sysco Market and Sysco Mobile to capture interactions and drive customer satisfaction.

Responsibilities include upselling, order accuracy, coordinating with Marketing Associates, and providing invoicing and AR information.

Qualifications

Bachelor's degree in related field or equivalent preferred.
1+ years' experience using sales tools.
2+ years' telemarketing or sales experience.
Knowledge of Sysco product categories is a plus.

Responsibilities

Support Customer Engagement efforts by enabling the sales organization to provide Sysco customers with expanded service channel options (e.g. Sales Coordinator, Sysco Market, and Sysco Mobile).
Support the performance of the district to deliver planned results by becoming an integral team member to enhance the customer experience
Contact customers telephonically to identify product needs and ensure orders are placed in a timely manner using the assigned sales system (SAM and mobile order entry).
Respond to customer inquiries and provide problem resolution.
Seek opportunities to upsell products.
Assist Market Associates with Order Guide Maintenance through SAM Customer Order Guide downloads, maintenance and upload for custom customer lists.
Develop and maintain positive/productive working relationships with all internal and external customers
Conduct research and resolve issues associated with customer deliveries, special orders, disputes, etc. and is authorized to issue credit on damaged, returned or pricing issues.
Fully Utilize Salesforce.com (Sysco 360) by capturing all customer interaction, communicating to MAs, and researching customer opportunities.
Serve as the customer's primary contact to cover MA's (marketing associate) during time off, i.e. vacations.
Provide customers with invoicing and account receivable information.
May periodically perform research of product discounts, product services information, special offers and/or company promotions.
Other duties as assigned by the District Sales Manager to aid in the growth of existing and new customers.
Support and assist customers and MA (marketing associatE) in the uses of Sysco Market and Sysco Mobile and requires deep knowledge of Sysco Market and Sysco Mobile