Sales Coordinator: Customer Orders & Support

Sysco Northeast Rdc; Tolleson (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Sysco Northeast Rdc is seeking a Customer Engagement Specialist to support local sales by servicing orders, researching problems, and handling customer requests. You will make outbound calls, respond to inquiries, and coordinate with the Sales Associate group to ensure timely order fulfillment.

You will also upsell products, manage order guides via SAM, and use Sysco Market and Sysco Mobile tools to enhance customer experience. Strong communication and team skills are essential.

Qualifications

• Bachelor's degree in business administration or related field preferred.
• 1+ years' experience using sales tools and techniques.
• 2+ years' prior Telemarketing or Sales experience.
• Knowledge of Sysco product categories is a plus.

Responsibilities

• Support Customer Engagement efforts by enabling the sales organization to provide Sysco customers with expanded service channel options.
• Support the district to deliver planned results by being an integral team member to enhance customer experience.
• Contact customers telephonically to identify product needs and ensure orders are placed in a timely manner.
• Respond to customer inquiries and provide problem resolution.
• Seek opportunities to upsell products.
• Assist Market Associates with Order Guide Maintenance through SAM details and uploads.
• Develop and maintain positive working relationships with internal and external customers.
• Research and resolve issues related to customer deliveries, discounts, disputes, etc. and issue credits as needed.
• Utilize Salesforce.com (Sysco 360) to capture interactions and research opportunities.
• Serve as MA's contact during time off.
• Provide customers with invoicing and account receivable information.
• May research product discounts and promotions.

Skills

Customer service

Telemarketing

Communication skills

Team player

Problem solving

Time management

Cash handling

Education

Bachelor's degree in business/related field

High School diploma or GED

Job description

Sysco Northeast Rdc is seeking a Customer Engagement Specialist to support local sales by servicing orders, researching problems, and handling customer requests. You will make outbound calls, respond to inquiries, and coordinate with the Sales Associate group to ensure timely order fulfillment.

You will also upsell products, manage order guides via SAM, and use Sysco Market and Sysco Mobile tools to enhance customer experience. Strong communication and team skills are essential.