Sales Support CSR - Fast-Paced Food Service Team

sysco; Hawaii; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Incentive Plan

Job summary

Sysco Hawaii is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating calls and orders.

The CSR will handle inquiries, process credits, prepare will-call orders, and monitor orders before cut-off. Strong phone communication, speed, and MS Office skills are essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year prior outside foodservice sales coordination or customer support experience. Previous call center experience preferred.
• Professional Skills: Strong telephone communication skills. Able to work in a fast pace environment. Proficient in MS Office.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regulary with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

Education

High school diploma or equivalent

Tools

MS Office

Job description

Sysco Hawaii is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating calls and orders.

The CSR will handle inquiries, process credits, prepare will-call orders, and monitor orders before cut-off. Strong phone communication, speed, and MS Office skills are essential.