Sales Support Coordinator: Quoting, Orders & CRM

Bell-Lumber-&-Pole-; New Brighton (MN); Híbrido; USD 45.000 - 55.000; Jornada completa

Descripción de la vacante

Bell Lumber & Pole is seeking a Sales Support Coordinator in New Brighton, MN to empower the sales team and ensure smooth operations. You will assist in quoting, customer communication, and system navigation while maintaining high accuracy and efficiency.

This role offers a hybrid schedule from our New Brighton location. Key duties include quoting with market insight, processing orders, and supporting Sales reps.

Formación

• Bachelor's degree in business administration or related field preferred.
• Minimum one year of customer service experience; sales support experience preferred.
• Proficiency in Microsoft Office Suite and CRM systems; HubSpot experience a plus.
• Positive attitude with ability to handle stressful workloads.
• Strong attention to detail.
• Comfortable working with employees at all levels and building rapport.

Responsabilidades

• Serve as main contact for assigned customers and maintain relationships.
• Manage projects within customer relationships to meet goals.
• Respond promptly to incoming customer calls within a designated ring group.
• Develop accurate customer quotes using market knowledge and guidance from Sales.
• Process purchase orders according to customer requirements.
• Service multiple customers to meet deadlines.
• Assist Sales Reps and Management with order-related issues.
• Communicate with customers and Sales about changes during quoting or ordering.
• Assist Customer Success with quotes and orders as needed.
• Escalate complex issues to the supervisor for resolution.
• Coordinate with internal departments to fulfill orders timely.
• Maintain proactive communication with customers and Sales.
• Gather reporting data for Sales, Production and Operations as needed.
• Enter data into CRM, including customer and opportunity set-ups.
• Undertake other responsibilities deemed necessary by management.

Conocimientos

Customer service

Sales support

CRM systems

Attention to detail

Educación

Bachelor's degree in business administration

Herramientas

HubSpot

Microsoft Office Suite

CRM systems

Descripción del empleo

Bell Lumber & Pole is seeking a Sales Support Coordinator in New Brighton, MN to empower the sales team and ensure smooth operations. You will assist in quoting, customer communication, and system navigation while maintaining high accuracy and efficiency.

This role offers a hybrid schedule from our New Brighton location. Key duties include quoting with market insight, processing orders, and supporting Sales reps.