Sales Support Coordinator - Fuel Fiber Growth

Lightcurve Internet; Tacoma (WA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401K with matching

Paid Holidays

Paid Time Off

Travel Reimbursement

Employee Assistance Program

Job summary

Lightcurve in Tacoma, WA is hiring for a Consumer Sales Support I to back the Sales Team, handling data entry, service availability checks, and CRM documentation for MDU and D2D channels.

The role reports to the Consumer Sales Manager and requires attention to detail, the ability to multitask, and collaboration across Engineering, Construction, Order Management, Dispatch, and Sales. In-office role with potential field visits.

Qualifications

• Two or more years’ experience in sales support, project coordination, or administrative role.
• Demonstrable understanding of technology trends in the digital infrastructure sector and applying such technology to address customer needs and pain points.
• Strong organizational skills and attention to detail; able to manage multiple tasks simultaneously and follow complex workflows across departments.
• Proficiency in using internal systems such as CRMs, ticketing platforms, and databases. Prior experience with NISC/iVue or similar systems is a plus.
• Comfortable working cross-functionally with Engineering, Construction, Order Management & Dispatch, and Sales teams to support operational timelines and resolve service-impacting issues.
• Able to communicate professionally with customers when needed to resolve back end service concerns not addressed by front-line technical support.
• A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals and has a passion for competing and winning against larger players in the market.

Responsibilities

• Scrub Weekly Reports to identify relevant new MDU and Single-Family Unit (SFU) construction projects, ensuring timely awareness of opportunities for fiber deployment.
• Create and Manage System Tickets to initiate Outside Plant Engineering (OPE) site surveys, establish appropriate workflows, and inform all contingent departments at the time of ticket creation.
• Track and Advance Project Tickets by regularly monitoring open tickets, proactively resolving issues, creating necessary reports, and ensuring tasks progress through engineering, construction, and sales support milestones.
• Perform Address and Order Creation within CRM for MDU and SFU deployments, including bulk order entry to support service readiness and activation timelines.
• Close Out Completed Projects by reviewing ticket details to verify that all departments have fulfilled their responsibilities and uploaded necessary documentation before final ticket closure.
• Support Customer Resolution Efforts in MDU Bulk settings by contacting customers directly to resolve backend-related service issues not escalated to or handled by Advanced Technical Support (ATS).
• All other duties as assigned

Skills

Sales support

Project coordination

Administrative tasks

Communication

Tools

CRM systems

Ticketing platforms

Databases

NISC/iVue

Job description

Lightcurve in Tacoma, WA is hiring for a Consumer Sales Support I to back the Sales Team, handling data entry, service availability checks, and CRM documentation for MDU and D2D channels.

The role reports to the Consumer Sales Manager and requires attention to detail, the ability to multitask, and collaboration across Engineering, Construction, Order Management, Dispatch, and Sales. In-office role with potential field visits.