Sales Support I: Fiber & MDU Operations

Lightcurve; Centralia (WA); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee Assistance Program

Paid holidays

Paid time off

Job summary

Lightcurve in Washington state seeks a detail-oriented Sales Support I to back our Consumer Sales Team across MDU and D2D channels. You will handle data entry, CRM updates, and ticket management to ensure timely service readiness and activation, collaborating with Engineering, Construction, and Order Management teams.

Responsibilities include processing tickets, addressing backend service issues, preparing reports, and maintaining accurate records.

Qualifications

• Two or more years' experience in sales support, project coordination, or an administrative role in telecom or broadband.
• Demonstrable understanding of technology trends in digital infrastructure and applying them to address customer needs.
• Strong organizational skills and attention to detail across multiple tasks and complex workflows.
• Proficiency with internal systems such as CRMs, ticketing platforms, and databases; iVue experience is a plus.

Responsibilities

• Scrub weekly reports to identify new MDU and SFU construction opportunities.
• Create and manage iVue tickets to initiate OPE site surveys and inform departments.
• Track and advance project tickets through engineering, construction, and sales milestones.
• Perform address and order creation within CRM for MDU and SFU deployments.

Skills

CRM proficiency

Ticketing systems

Data entry

Cross-functional collaboration

Attention to detail

Tools

iVue

Job description

Lightcurve in Washington state seeks a detail-oriented Sales Support I to back our Consumer Sales Team across MDU and D2D channels. You will handle data entry, CRM updates, and ticket management to ensure timely service readiness and activation, collaborating with Engineering, Construction, and Order Management teams.

Responsibilities include processing tickets, addressing backend service issues, preparing reports, and maintaining accurate records.