Sales Support Coordinator / Customer Service Representative

Partners In Recovery LLC; Jasper (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Partners In Recovery LLC in Jasper, IN is seeking a Sales Support Coordinator to be the main point of contact for a specific territory and deliver exceptional customer service to internal and external clients.

You will analyze issues, collaborate with Order Processing, Logistics and Manufacturing, communicate with dealer partners and sales reps, and use MS Office (Excel, Word, Access, Outlook) to track inquiries and maintain accuracy.

Qualifications

• Prior customer service experience is preferred.
• Proficiency in Microsoft Office including Excel, Word, Access and Outlook is required.
• Minimum of associate degree is preferred.
• Strong listening, verbal and written communication skills.
• Excellent interpersonal skills; must be a team player with a positive, upbeat attitude.

Responsibilities

• Serve as main point of contact for a specific territory.
• Analyze issues and provide the best resolution for the customer and company.
• Collaborate effectively with various departments including Order Processing, Logistics, Manufacturing, etc.
• Communicate effectively with dealer partners and external sales representatives.
• Provide appropriate and timely responses to inquiries and requests.
• Must be well-versed in the Indiana Furniture product offering, and/or be willing to learn.
• Ability to work occasional overtime as needed.
• Ability to travel as required; currently anticipated to be <5% for professional development, customer visits, etc.
• Perform other duties as may be assigned at management’s discretion.

Skills

Customer service

Communication

Multitasking

Team player

Education

Associate degree

Tools

Excel

Word

Access

Outlook

Job description

• Location 1919 Hospitality Drive,Suite A,Jasper, IN, 47546,United States
• Job Category 41 Sales Support Coordinator, Administrative Support Workers
• Relocation Expense Covered No
• Employee Type Non-Exempt
• Manage Others No

Description

• Serve as main point of contact for a specific territory
• Analyze issues and provide the best resolution for the customer and company
• Collaborate effectively with various departments including Order Processing, Logistics, Manufacturing, etc.
• Communicate effectively with dealer partners and external sales representatives
• Provide appropriate and timely responses to inquiries and requests
• Must be well-versed in the Indiana Furniture product offering, and/or be willing to learn
• Ability to work occasional overtime as needed
• Ability to travel as required; currently anticipated to be <5% for the purpose of professional development, customer visits, etc.
• Perform other duties as may be assigned at management’s discretion

Requirements

• Prior customer service experience is preferred
• Proficiency in Microsoft Office including Excel, Word, Access and Outlook is required
• Minimum of 5 years related experience in the contract furniture industry is preferred
• Minimum of associate degree is preferred
• Strong listening, verbal and written communication skills
• Excellent interpersonal skills; must be a team player with a positive, upbeat attitude
• Ability to handle multiple tasks and effectively prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proactive problem-solving skills

Summary

The Sales Support Coordinator / Customer Service Representative is responsible for performing duties in support of an assigned territory, in addition to providing excellent service to internal and external customers. The ideal candidate must be motivated and passionate about solving problems, and consistently strive to provide a positive and welcoming experience for customers.