Sales and Solutions Coordinator

Britten Lift and Installation Services; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Britten Lift & Installation Services in San Antonio, TX, is seeking a Sales and Solutions Coordinator to support the COO by handling inbound sales inquiries, quotes, and customer questions with speed, professionalism, and accuracy.

In a small, hands-on team, you’ll organize inquiries, ask informed follow-up questions to support estimating and installation, coordinate handoffs when a job is sold, and keep clear records while collaborating with logistics and surveying staff as the company grows.

Qualifications

• Background or working knowledge in construction, electrical work, or signage to ask the right questions.

Responsibilities

• Respond to inbound sales emails and quote requests promptly and professionally.
• Ask informed follow-up questions about sign type, electrical/power requirements, mounting/structural needs, and permitting.
• Track and organize sales inquiries to ensure none are missed.
• Coordinate with the COO on scheduling handoffs after a sale.
• Maintain clear, organized records of customer communication.
• Support light administrative tasks tied to the sales pipeline.
• Liaise with Logistics and Survey Specialist to confirm site/material details.

Job description

Job Description The Role

We need a Sales and Solutions Coordinator to work directly under our COO, handling the first line of sales-related email communication with prospective and current customers. This is NOT a cold-calling or outbound sales role -- it's about responding quickly, professionally, and knowledgeably to inbound inquiries, quote requests, and customer questions, then routing the right information to the right person. Because we’re a small office (just a handful of us coordinating 14 field installers), you’ll need to be sharp, self-directed, and a genuine fit for how we work together. This role has real room to grow as the company scales.

What You’ll Do

• Respond to inbound sales emails and quote requests promptly and professionally
• Ask informed follow-up questions about sign type, electrical/power requirements, mounting/structural needs, and permitting to gather what our estimating and install teams need
• Track and organize sales inquiries so nothing falls through the cracks
• Coordinate with the COO on scheduling handoffs once a job is sold
• Maintain clear, organized records of customer communication
• Support light administrative tasks tied to the sales pipeline
• Occasionally liaise with our Logistics and Survey Specialist to confirm site or material details before quoting

What We’re Looking For

• Background or working knowledge in construction, electrical work, or signage you don't need to be an electrician, but you need to know enough to ask the right questions and not get lost in a technical conversation
• Strong written communication skills that are clear, professional, and prompt
• Comfortable managing a full inbox and prioritizing on the fly
• Detail-oriented and organized; nothing slips through
• A team-first attitude - we’re small, and how you work with others matters as much as your skill set
• Prior experience in sales support, customer service, or coordination roles is a plus
• Sign industry experience is a strong plus but not required

Company Description

Britten Lift & Installation Services is a veteran-owned, family business with 20 years of experience installing and servicing commercial signage. We don't broker jobs, we do the work! We're a lean, tight-knit team --everyone here wears more than one hat, and we like it that way. As we grow, we're looking to add the right person to our small office team, not just fill a seat.