Sales Support Coordinator

MDM Scaffolding Services; Hurst (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

MDM Scaffolding Services LLC in Hurst, Texas is seeking a Sales Support Coordinator to handle the main line, greet visitors, and provide essential sales follow-up via Salesforce CRM. The role blends office administration with sales operations; the candidate should be personable, detail-oriented, and proactive in supporting the sales team and day-to-day office tasks.

The ideal candidate will manage quotes, logs, and status updates, while maintaining a professional presence at the front desk and

Qualifications

• Strong verbal and written communication with professional phone manner.
• Proficiency with Salesforce CRM or similar platforms.
• Ability to multitask in a fast-paced office environment.
• High attention to data entry, follow-up tracking and documentation.
• Proficiency with Outlook, Word and Excel; general digital tools.

Responsibilities

• Serve as first point of contact for incoming calls and route appropriately.
• Greet visitors and maintain a welcoming front-desk environment.
• Take accurate messages and ensure timely follow-up.
• Manage general office emails and correspondence.
• Maintain reception area reflecting brand standards.
• Keep Salesforce CRM leads, contacts, accounts and opportunities up to date.
• Follow up on open quotes, bids and proposals for the sales team.
• Log customer interactions and communications in Salesforce.
• Support Account Managers with follow-up emails and status updates.
• Monitor quote/bid database and due dates to prevent gaps.
• Distribute inbound inquiries to the appropriate Account Manager.

Skills

Excellent communication

Salesforce CRM proficiency

Multitasking

Attention to detail

MS Office 365 (Outlook, Word, Excel)

Tools

Salesforce

Microsoft Office 365

Job description

MDM Scaffolding Services LLC | Full time

Hurst, United States

The Sales Support Coordinator is the first point of contact for MDM Scaffolding — managing incoming calls on the main line, welcoming visitors at the entrance, and providing essential sales follow‑up support through Salesforce CRM. This role sits at the intersection of office administration and sales operations, requiring a polished, professional presence combined with strong organizational skills and the ability to keep the sales pipeline moving. The ideal candidate is personable, detail‑oriented, and proactive in supporting both the sales team and day‑to‑day office functions.

Key Responsibilities

• Serve as the first point of contact for all incoming calls on the main company line; route calls promptly and professionally to the appropriate department or personnel.
• Greet and assist visitors, clients, and vendors at the office entrance; maintain a professional and welcoming front‑desk environment.
• Take accurate messages and ensure timely follow‑up when personnel are unavailable.
• Manage general office correspondence including emails directed to company inboxes.
• Monitor and maintain the reception and lobby area to reflect MDM's professional brand standards.
• Manage and maintain up‑to‑date records in Salesforce CRM, including leads, contacts, accounts, and opportunities.
• Conduct timely follow‑up on open quotes, bids, and proposals on behalf of the sales team.
• Track and log all customer interactions, calls, and communications in Salesforce.
• Assist Account Managers and Business Development staff by preparing follow‑up emails, call logs, and status updates for prospects and active customers.
• Monitor the quote and bid database to ensure due dates are being met and that no opportunities fall through the cracks.
• Distribute inbound sales inquiries to the appropriate Account Manager or Business Development representative.

Requirements

• Strong verbal and written communication skills; professional phone manner and in‑person presence.
• Proficiency with Salesforce CRM or similar customer relationship management platforms.
• Ability to multitask and manage competing priorities in a fast‑paced office environment.
• High attention to detail in data entry, follow‑up tracking, and documentation.
• Proficient with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.