Customer Service Representative / Sales Support (Manufacturing/Supply Chain)

twiceasnice Recruiting; Linden (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

100%-Paid Healthcare

401k with Match

PTO

Sick Days

Holidays

Job summary

twiceasnice Recruiting is seeking a Customer Service Representative / Sales Support in Linden, NJ. You will support B2B customer orders while coordinating with sales, production, and warehouse teams. The ideal candidate possesses strong Excel skills and B2B customer service experience, with a chance to grow into a more customer-facing sales role.

The salary ranges from $65,000 to $75,000, and you will enjoy benefits such as 100%-Paid Healthcare, PTO, and a 401k with match.

Qualifications

• Sales or customer service experience in a B2B environment required.
• Manufacturing or supply chain experience required.
• Proficiency with Microsoft Excel required.

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up.
• Track open orders, due dates, samples, shipments, and customer requests.
• Coordinate order status with production, planning, and warehouse teams.

Skills

B2B customer service experience

Manufacturing knowledge

Proficiency in Microsoft Excel

Job description

Customer Service Representative / Sales Support (Manufacturing/Supply Chain)

Location: Linden, NJ
Salary: $65,000 - $75,000
Benefits: 100%-Paid Healthcare, 401k w/ Match, PTO, Sick Days, Holidays
Job Type: Full-Time | On-site
Typical Hours: Monday - Friday, 40 hours/week
Start Date: ASAP
Travel: None required
Sponsorship: not available

Description

Our client in the manufacturing industry is looking for a Customer Service Representative / Sales Support to add to their team in Linden, NJ. In this role, you will support B2B customer orders from inquiry to delivery, while coordinating with sales, production, planning, and warehouse teams. Our client is looking for someone with B2B customer service or sales experience in manufacturing or supply chain, and strong Excel skills. To be successful in this role, you must communicate clearly, stay organized, follow up without being prompted, and ask questions when something is unclear. This is a great opportunity for someone enthusiastic and eager to learn, with room to grow from customer service into a more customer-facing sales role over time.

Responsibilities

• Handle customer inquiries, quotes, order entry, and order follow-up
• Track open orders, due dates, samples, shipments, and customer requests
• Coordinate order status with production, planning, and warehouse teams
• Follow up with existing customers on POs, lead times, and next steps
• Maintain customer updates through email, calls, and open order reports
• Support key accounts with issue resolution and timeline updates
• Use Excel to search pricing, sort data, and track open orders

Qualifications

• Sales or customer service experience in a B2B environment required
• Manufacturing or supply chain experience required
• Enter number 24 as the answer to the 4th application question
• Proficiency with Microsoft Excel required