Sales Support Coordinator

Casella Waste Systems, Inc.; Auburn (MA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking a Sales Support Coordinator to manage data and communicate price and service changes across Resource Solutions Retail and Commercial accounts. The role acts as a liaison among teams to ensure accurate pricing is recorded.

The position focuses on setup in SoftPak, data accuracy, and interdepartmental coordination, with a strong emphasis on Office 365 tools and SharePoint for contract data management.

Qualifications

• High School diploma or equivalent.
• Strong attention to detail and communication skills.
• Proficiency with Office 365 and related platforms.
• Familiarity with business database systems.
• Team-oriented work style.

Responsibilities

• Communicates with vendors, customers, and internal teams to set up commercial and retail accounts in SoftPak.
• Collects service pricing and account information from sales reps and vendors to service accounts outside Casella's footprint.
• Coordinates pricing and service changes between management levels and internal/external teams.
• Performs CRS account setup, billing, and intercompany linked accounts.
• Maintains data files of service and price changes and the contract database in SharePoint.
• Sends setup sheets and letters for new accounts and forwards cancellation notices.
• Enters and verifies sales figures and maintains organized electronic files.
• Participates in training to expand knowledge of the company, products, and services.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Planning skills

Team collaboration

Education

High School diploma or equivalent

Associate's degree preferred (business, communications, or related)

Tools

Office 365

SharePoint

SoftPak

Business databases

Job description

Position Summary

The Sales Support Coordinator is responsible for data management and the communication of price and service changes, for all Resource Solutions Retail and Commercial accounts. The incumbent acts as a liaison between various Resource Solutions teams when communicating changes to CRS related accounts and ensures detailed pricing information is entered accurately.

Pay rate ranges

Pay rate ranges from $27.00 - $31.00/hr based on experience.

Key Responsibilities

• Communicates with 3 rd party vendors, customers, and internal team members regarding the initial setup of all commercial and retail account types within SoftPak.
• Collects service pricing and account information from sales representatives, divisions, and 3 rd party vendors, used to service accounts outside of Casella's operating footprint, to ensure timely follow up and accuracy of data.
• Coordinates communications between various levels of management and internal and external team members to ensure accurate pricing and service changes.
• Performs administrative operations, billing and set up of CRS accounts including intercompany linked account utilizing common understanding of company specific software systems to ensure necessary information is available for billing processes.
• Develops and maintains an accurate data file of all service and price changes along with the contract database in SharePoint, ensuring agreements are fully executed and consistently maintained.
• Sends set up sheets to divisions and award letters to vendors for new accounts, and forwards cancellation notices to divisions and vendors upon account closures or hauler changes.
• Enters and verifies sales figures, metrics, and other relevant information and maintains an organized, accurate, and accessible electronic filing system.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a High School Education or equivalent and a demonstrated ability to work as part of a team in a collaborative environment. A highly developed attention to detail and strong verbal and written communication, organizational and planning skills are required. Demonstrated proficiency with Office 365 and related platforms along with familiarity with business database systems are expected.

Although not required, an Associate's Degree in business, communications, or other related degree and a background or interest in an environmental and/or sustainability field are preferred.

Attributes

Resourceful, customer-focused individual with a well-developed attention to detail who has the ability to see the larger picture while providing effective and timely interdepartmental support is essential. Excellent interpersonal and organizational skills are essential to fostering a collaborative team environment.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.