Sales Account Specialist

Casella Waste Systems, Inc; Rutland (VT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Maternity leave

Parental leave

Flexible Spending Accounts

Stock program

401K

Employee awards

Employee Assistance Plan

Wellness incentive

Tuition assistance

Career pathways

Job summary

Casella Waste Systems, Inc is seeking a Sales Account Specialist to develop sales materials and implement account strategies for the Resource Solutions Business Development team, supporting nationwide industrial, institutional, commercial, and municipal accounts with excellent service and innovative solutions.

The role collaborates with Business Development and Strategic Account Services, manages RFP responses, CRM data, and contract databases, and helps generate new opportunities through

Qualifications

• Bachelor’s degree or equivalent experience.
• Excellent verbal, digital, and written communications skills.
• Proficiency with Office 365 and related platforms.

Responsibilities

• Liaise between Business Development and Strategic Account Services to share customer information.
• Prepare RFP responses and supporting materials.
• Manage CRM to ensure access to sales data and reports.
• Maintain the contract database in SharePoint and support related documents.
• Provide pricing and profitability insights and schedule customer appointments.
• Administer customer satisfaction surveys and report results.
• Develop prospecting opportunities and craft sales correspondence for customers.
• Coordinate content for newsletters and social media; support marketing strategy.

Education

Bachelor’s degree or equivalent experience

Job description

Position Summary

The Sales Account Specialist develops sales materials and implements account strategies to support the Resource Solutions Business Development team in creating additional sales opportunities and ensuring new and existing nationwide industrial, institutional, commercial, and municipal business accounts receive excellent service and innovative solutions to meet their unique needs.

Key Responsibilities

• Acts as a liaison between Business Development and Strategic Account Services teams along with other internal company teams to effectively communicate and exchange customer information between stakeholders.
• Researches, finalizes, and organizes Request for Proposal (RFP) responses, presentations and associated materials ensuring information is complete and accessible, including qualifying new vendors and outlets as directed.
• Retrieves all requisite customer information and manages the CRM database to ensure Strategic Account Managers, Strategic Account Services, and others can access all pertinent sales data, activities, and reports.
• Develops and maintains the contract database in SharePoint ensuring agreements are fully executed and consistently maintained, providing support for other certificates and documents as needed.
• Partners with Strategic Account Managers to provide account servicing, pricing and profitability insights and schedules customer appointments as needed to support service requirements.
• Administers customer satisfaction surveys and develops survey results reports for department use.
• Collaborates with Business Development Managers and Strategic Account Managers in developing prospecting opportunities in specific geographies and develops sales correspondence for customers to generate interest, future opportunities, and meetings.
• Coordinates content development for newsletter and social media platforms; execute marketing strategy to promote new business, organizes sponsorships, conferences, and other event activities to promote our brand and create business opportunities.
• Partners with Business Development team to create central repository for all inbound work associated with new accounts and monitor FDA and other related sites thus ensuring an excellent service experience and reducing lost business.
• Works with Business Development team to prepare content and qualifications packages for new business opportunities and organizes all ancillary information in SharePoint to provide easy access and eliminate redundancy.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a bachelor’s degree or equivalent experience, a history of succeeding in collaborative environments, a valid driver’s license, and the ability to travel occasionally. Formal training or coursework in writing, marketing, or communications, direct sales or sales coordination experience and experience or interest in an environmental or sustainability field is preferred.

Excellent verbal, digital, and written communications skills, strong organizational and planning skills, proficiency in the use of Office 365 and related platforms and an understanding of social media communication strategies and tactics are expected.

Attributes

Resourceful, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.