Sales Support Coordinator

Casella Waste Systems, Inc; Woodland Park (MA); On-site; USD 37,000 - 43,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Sales Support Coordinator to manage data and communicate price and service changes for all Resource Solutions Retail and Commercial accounts.

The role requires meticulous data entry, strong verbal and written communication, and collaboration across teams to ensure timely, accurate pricing, account setup, and contract maintenance in SharePoint and related systems.

Qualifications

• High School education or equivalent; strong teamwork.
• Detail-oriented with strong verbal and written communication.
• Proficient with Office 365 and related platforms.
• Familiarity with business database systems.
• Associate degree in business or communications preferred.

Responsibilities

• Set up CRS accounts and billing data for multiple account types.
• Coordinate pricing and service changes with internal teams and vendors.
• Enter and verify pricing and account details for accuracy.
• Maintain contract data and price changes in SharePoint.
• Support billing, data filing, and interdepartmental communication.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Planning skills

Education

High School diploma or equivalent

Associate degree preferred in business or communications

Tools

Office 365

SharePoint

Business database systems

Job description

Position Summary

The Sales Support Coordinator is responsible for data management and the communication of price and service changes, for all Resource Solutions Retail and Commercial accounts. The incumbent acts as a liaison between various Resource Solutions teams when communicating changes to CRS related accounts and ensures detailed pricing information is entered accurately.

Pay rate ranges from $27.00 - $31.00/hr based on experience.

Key Responsibilities

• Communicates with 3rd party vendors, customers, and internal team members regarding the initial setup of all commercial and retail account types within SoftPak.
• Collects service pricing and account information from sales representatives, divisions, and 3rd party vendors, used to service accounts outside of Casella’s operating footprint, to ensure timely follow up and accuracy of data.
• Coordinates communications between various levels of management and internal and external team members to ensure accurate pricing and service changes.
• Performs administrative operations, billing and set up of CRS accounts including intercompany linked account utilizing common understanding of company specific software systems to ensure necessary information is available for billing processes.
• Develops and maintains an accurate data file of all service and price changes along with the contract database in SharePoint, ensuring agreements are fully executed and consistently maintained.
• Sends set up sheets to divisions and award letters to vendors for new accounts, and forwards cancellation notices to divisions and vendors upon account closures or hauler changes.
• Enters and verifies sales figures, metrics, and other relevant information and maintains an organized, accurate, and accessible electronic filing system.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a High School Education or equivalent and a demonstrated ability to work as part of a team in a collaborative environment. A highly developed attention to detail and strong verbal and written communication, organizational and planning skills are required. Demonstrated proficiency with Office 365 and related platforms along with familiarity with business database systems are expected.

Although not required, an Associate’s Degree in business, communications, or other related degree and a background or interest in an environmental and/or sustainability field are preferred.

Attributes

Resourceful, customer-focused individual with a well-developed attention to detail who has the ability to see the larger picture while providing effective and timely interdepartmental support is essential. Excellent interpersonal and organizational skills are essential to fostering a collaborative team environment.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.