Sales Support & Contracts Coordinator

National Trench Safety; Boise (ID); On-site; USD 25,000 - 32,000; Full time

Job summary

National Trench Safety is seeking an entry-level Sales Support Specialist I to provide administrative support to the sales team and branch operations. You will focus on accurate quote, contract, and order documentation and help with basic customer inquiries and routing of complex requests.

This safety-sensitive role requires adherence to all safety procedures. You will enter and maintain data in CRM/ERP, prepare quotes, and help coordinate contract execution and delivery logistics while

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience in administrative support, customer service, inside sales, or a related role.

Responsibilities

• Enter, update, and maintain customer, contact, quote-to-order, and contract information in CRM/ERP systems; ensure data accuracy and required fields are complete.
• Prepare, revise, and submit quotes in CRM/ERP based on customer requirements, standard pricing, and approved discount/terms guidance.
• Prepare and process rental and sales contracts and related documents to ensure accuracy, completeness, and compliance with branch procedures.
• Route contracts, supporting documentation, and exceptions for review/approval; coordinate execution and file completed documents.
• Coordinate basic delivery and pickup logistics by communicating schedules and routing issues.
• Answer calls and assist walk-in customers with routine inquiries and required quotes; route complex questions to sales/branch leadership.
• Collect and verify order details and support credit/setup processes per policy.
• Track and follow up on open items and communicate updates to internal teams and customers.
• Maintain audit-ready records for quotes, contracts, and documents.
• Escalate out-of-line conditions affecting customer satisfaction or safety.

Skills

Clear communication

Attention to detail

Customer service

Organization

Team collaboration

Quoting knowledge

Education

High school diploma

Tools

Salesforce

Moab

Microsoft Office

Job description

National Trench Safety is seeking an entry-level Sales Support Specialist I to provide administrative support to the sales team and branch operations. You will focus on accurate quote, contract, and order documentation and help with basic customer inquiries and routing of complex requests.

This safety-sensitive role requires adherence to all safety procedures. You will enter and maintain data in CRM/ERP, prepare quotes, and help coordinate contract execution and delivery logistics while