Sales Support Coordinator I

National Trench Safety; Fremont (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

National Trench Safety in Fremont, CA is seeking a Sales Support Specialist I to provide administrative and operational support to the sales team and branch operations. This entry-level role focuses on quote, contract, and order documentation, ensuring accuracy and timely updates from customer request to fulfillment.

You'll handle routine inquiries, route complex questions, and maintain audit-ready records in CRM/ERP systems, contributing to a smooth rental and sales process while adhering to

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience in administrative support, customer service, inside sales, or a related role.

Responsibilities

• Enter, update, and maintain customer, contact, quote-to-order, and contract information in CRM/ERP systems; ensure data accuracy and required fields are complete.
• Prepare, revise, and submit quotes in CRM/ERP based on customer requirements, standard pricing, and approved discount/terms guidance.
• Prepare and process rental and sales contracts and related documents to ensure accuracy, completeness, and compliance.
• Route contracts, supporting documentation, and exceptions for review/approval; coordinate execution and file completed documents.
• Coordinate basic delivery and pickup logistics by communicating schedules, confirming details, and routing issues to the appropriate team members.
• Answer incoming calls and assist walk-in customers; provide routine product/service information and route complex questions.
• Collect and verify required order and contract details and support credit/setup processes per policy.
• Track and follow up on open items and communicate updates to internal teams and customers as needed.
• Maintain organized, audit-ready records for quotes, contracts, and supporting documents.
• Escalate out-of-line conditions affecting customer satisfaction, order fulfillment, or safety to the appropriate leader.

Skills

Clear verbal and written communication

Attention to detail

Customer service

Organization and time-management

CRM/ERP data entry

Education

High school diploma or equivalent

Tools

Salesforce

Moab

Job description

National Trench Safety in Fremont, CA is seeking a Sales Support Specialist I to provide administrative and operational support to the sales team and branch operations. This entry-level role focuses on quote, contract, and order documentation, ensuring accuracy and timely updates from customer request to fulfillment.

You'll handle routine inquiries, route complex questions, and maintain audit-ready records in CRM/ERP systems, contributing to a smooth rental and sales process while adhering to