Sales Support Associate: Order Processing & Inquiries

HM Electronics Inc; Carlsbad (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation your first year

Paid holidays

Medical, vision, and dental coverage

Pet insurance

401(k) contributions

Job summary

HM Electronics Inc is seeking a Sales Support Representative in Carlsbad, CA. You will handle order processing across multiple channels, verify data for ERP entry, and support both Inside and Outside Sales teams. The role includes assisting customers and backing up colleagues as needed.

The position emphasizes accuracy, communication, and a professional customer-oriented approach, with a comprehensive benefits package and growth opportunities within a collaborative team environment.

Qualifications

• Professional demeanor and clear communication for customer interactions.
• Strong attention to detail and accurate order verification.
• Good grammar and numerical accuracy for invoicing and quotes.
• Ability to multitask and manage multiple inquiries efficiently.

Responsibilities

• Process customer orders received by phone, fax, email, and website into the ERP system.
• Verify orders for accuracy and enter them into ERP.
• Process dealer orders by collecting end-user information and entering into ERP.
• Assist customers via Live Chat and telephone with product pricing and availability.
• Back up other Sales Support Representatives when needed.
• Provide internal support to Sales teams by documenting product orders.

Skills

Professional demeanor

Pleasant telephone manner

Attention to detail

Good grammar

Good mathematical ability

Good multitasking ability

Education

High School Diploma

Job description

HM Electronics Inc is seeking a Sales Support Representative in Carlsbad, CA. You will handle order processing across multiple channels, verify data for ERP entry, and support both Inside and Outside Sales teams. The role includes assisting customers and backing up colleagues as needed.

The position emphasizes accuracy, communication, and a professional customer-oriented approach, with a comprehensive benefits package and growth opportunities within a collaborative team environment.