Sales Support Associate

Servco Pacific Inc.; United States; On-site; USD 24,000 - 30,000; Full time

Job summary

Servco Pacific Inc. is seeking a Sales Support Associate to assist Sales Consultants with answering calls, scheduling loaners and delivery appointments, and preparing necessary paperwork.

The role includes greeting guests, arranging port installed options, and performing product demonstrations and test drives. Responsibilities include updating DealerTrack, managing keys and inventory, coordinating with vendors, and ensuring delivery quality.

Qualifications

• High school diploma or equivalent.
• Minimum six months of customer service experience.
• Automotive sales or service experience preferred.
• Excellent customer relations skills.
• Strong verbal and written communication skills.
• Basic proficiency with Microsoft Word and Excel; DealerTrack knowledge preferred.
• Valid driver’s license and good driving record.
• Ability to multi-task and stay organized.

Responsibilities

• Answer and retrieve telephone messages for assigned sales consultant.
• Assist sales customers with service appointments.
• Schedule loaners for sales and service customers.
• Manage vehicle loaners (availability, reservations, paperwork).
• Meet and greet sales customers in absence of sales consultant.
• Schedule port installed options, echomaster, tint installation with VPC and outside vendors.
• Update DealerTrack reports, prospects, pending deals and sold units.
• Assist sales with picking up vehicles for deliveries as needed.
• Manage key inventory by sorting and pulling keys for other locations when car is sold.
• Check that all accessories are installed per customer specifications.
• Quality inspect vehicle before delivery with options installed and fuel tank filled.
• Prepare VPC vehicle transfer sheets for the car carrier.
• Maintain sales consultant’s office and monitor loaner/sold unit keys.
• Call customers when license plates arrive and assist with installation.
• Assist with parts, obtain ready forms and purchase orders.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Word

Excel

DealerTrack

Education

High school diploma

Tools

DealerTrack

Job description

The Sales Support Associate plays a key role assisting Sales Consultants with answering phone calls, scheduling loaners and delivery appointments, preparing required documents and greeting Sales Consultant’s guests that visit the dealership. This person will also schedule port installed options, perform product demonstrations, vehicle test drive and selection, service and parts overview, inspect vehicles prior to delivery for quality control, and assist with vehicle delivery to customer including handling of delivery paperwork.

Responsibilities:

• Answer and retrieve telephone message for assigned sales consultant
• Assist sales customers with service appointments
• Schedule loaners for sales & service customers
• Manage vehicle loaners (check availability, reserve vehicles, and obtains proper paperwork)
• Meet and greet sales customers in absence of sales consultant
• Schedule port installed options, echomaster, and tint installation with VPC and outside vendors
• Update of DealerTrack reports, prospects, pending deals and sold units
• Assist sales with picking up vehicle for deliveries, as needed
• Manage key inventory by sorting and pulling keys for other locations when car is sold
• Check that all accessories are installed per customer’s specifications
• Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled
• Prepare VPC vehicle transfer sheets for the car carrier
• Maintain sales consultant ’s office and monitor loaner/sold unit keys
• Call customers when license plates arrive and assist with license plate installation
• Assist with parts, get ready forms and purchase orders

Requirements:

• High school graduate or equivalent
• Minimum six months of customer service work experience
• Automotive sales or service experience preferred
• Excellent customer relations skills
• Strong verbal and written communication skills
• Basic proficiency with Microsoft Word and Excel DealerTrack knowledge preferred
• Valid driver’s license and good driving record
• Ability to operate standard and automatic transmission for a variety of sizes of vehicles
• Must be customer focused and practice active listening skills
• Detail oriented, organized, with good follow-through
• Must be a self-started and able to multi-task

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!