Service Advisor

Servco Pacific Inc; Hilo (HI); On-site; USD 22,000 - 38,000; Full time

Job summary

Servco Toyota Hilo is seeking a Service Advisor to be the primary contact for customers, guiding them through service needs and coordinating with technicians to ensure timely completion.

You will inspect service records, provide cost estimates, and keep customers informed on status while enabling efficient repair orders and loaner-vehicle arrangements.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of sales or customer service experience.
• General mechanical knowledge gained through work or education.
• Strong communication and customer relations skills.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Liaise between technicians and customers to explain work needed.
• Inspect customer records and assess if additional services are needed.
• Provide accurate cost and time estimates and obtain approval.
• Monitor status of service/repair and keep customers informed.
• Book and close repair orders on a timely basis.
• Arrange for customer loaner vehicles if needed.
• Follow up on back-ordered parts and schedule return appointments.

Skills

Strong communication

Customer relations

Multi-tasking

Detail oriented

Education

High school diploma or equivalent

Tools

Dealertrack

Job description

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

KEY OUTCOMES

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-upon back-ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

QUALIFICATIONS

List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications, if applicable. An equivalent combination of education and experience may be considered. Education: High school graduate or equivalent Work Experience: Minimum one year of sales or customer service experience Auto dealership and service writing experience preferred Skills: Strong communication and customer relations skills Good driving record Dealertrack experience preferred Competencies: Ability to multi-task and meet deadlines Customer focused Detail oriented Licenses and Certifications: Valid driver’s license

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner. Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer’s approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlinesValid driver’s license and strong driving record
• Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer Service

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!