Customer Care Representative

Servco Pacific Job Distro; Hawaii; On-site; USD 26,000 - 33,000; Part time

Job summary

Servco Pacific in Hawaii is seeking a part-time Customer Care Representative to join our centralized call center. You will handle inbound calls, schedule service appointments across our dealerships, and coordinate transportation as needed.

The role emphasizes strong communication, multitasking, and a customer-first approach. Qualifications include a high school diploma, 2 years of customer service, and basic computer skills; a call center or auto service background is a plus.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in call centers and auto service is preferred.
• Good communication and active listening skills.

Responsibilities

• Answer inbound phone calls in a timely manner.
• Schedule appointments by phone, documenting service needs and coordinating transportation.
• Make outbound calls to customers for notifications and promotions.
• Resolve customer issues or concerns.

Skills

Customer service

Communication

Multitasking

Typing 25 wpm

Call center experience

Scheduling appointments

Education

High School Diploma or equivalent

Tools

Basic computer skills

Typing speed 25 wpm

Job description

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. This part-time Customer Care Representative will work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii. Learn more about being a Customer Care Representative at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.)
• Effectively resolve customer issues or concerns

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Call center and auto service department experience preferred
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm

Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour