Sales Support Assistant

Smith; City of Albany (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Smith is seeking a dedicated Sales Assistant in Albany, NY, to support their solar team. This role involves managing sales orders, ensuring customer satisfaction, and liaising between departments to verify inventory and shipping timelines.

Ideal candidates will have a Bachelor’s degree or equivalent experience, alongside strong skills in sales support and customer communication. Join Smith, a top distributor in electronic components, and contribute to our solar initiatives.

Qualifications

• Experience in a sales support role for at least two years.
• Ability to manage multiple orders accurately.
• Strong communication skills with customers.

Responsibilities

• Manage RFQs, prepare proposals, and maintain CRM data.
• Oversee the administrative process for sales orders.
• Liaise between sales, purchasing, and operations.
• Onboard new accounts and track order statuses.
• Ensure compliance with SOPs and trade requirements.
• Identify potential logistical issues proactively.

Skills

Sales support experience

Customer communication

Order management

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

Overview

Smith is the leading independent electronic components distributor in the world. Since our founding in 1984, Smith’s Intelligent Distribution model and commitment to quality has allowed us to deliver comprehensive solutions to electronic component supply chains. We work across a variety of industries including automotive, supercomputing, gaming, medical devices, oil and gas, and more. Additionally, we provide tailored supply chain solutions such as counterfeit testing, vendor inventory management, and sustainable hardware disposition. We're excited to meet you and share what we love about Smith! This position is located in Albany, NY.

The Sales Assistant will support the solar team specifically. Smith ranks #1 among all global independent electronic component distributors at an annual revenue in excess of $3.5 billion. Specifically on the solar side, we’re in need of a Sales Assistant to process orders for brand new PV panels, inverters, batteries, storage and more.

Responsibilities

• Provide daily operational support to the sales team by managing RFQs, preparing formal proposals and ensuring data in the CRM is accurate and up-to-date
• Lead the end-to-end administrative process for sales orders, including the creation and tracking of POs and SOs to ensure on-time fulfillment and customer satisfaction
• Be the primary liaison between sales, purchasing and operations to verify inventory availability, inspections and shipping timelines
• Manage the onboarding of new accounts with excellent follow through and detail tracking
• Maintain proactive communication with existing customers regarding order statuses, tracking numbers and logistics updates
• Ensure all transactions adhere to Smith’s standard SOPs and trade requirements
• Meticulous attention to detail with the ability to manage complex, multi-line-item orders without errors
• A proactive mindset to identify potential logistical bottlenecks before they impact sales processes

Qualifications

• Bachelor’s degree (or equivalent) or two years in a sales support role