Sales Support Administrator

Fantasee Integration; Detroit (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Fantasee Integration is seeking a versatile Sales Support Administrator to keep office operations running smoothly and to support sales, estimating, marketing, and accounting functions in Detroit, MI. The role involves answering calls, processing small boxed-goods orders, and preparing quotes, with occasional travel for pricing requests.

Ideal candidates have strong organizational skills, attention to detail, and proficiency with MS Office, CRM, and order systems.

Qualifications

• Prefer proven experience in inside sales, customer service, or administrative roles.
• Strong organization and attention to detail with multi-tasking ability.
• Proficient in Microsoft Office and able to learn quoting, CRM, and ordering systems.
• Familiarity with lighting, rigging, or AV industries is a plus.
• Strong written and verbal communication skills.
• Hands-on, roll-up-your-sleeves attitude.

Responsibilities

• Answer calls and act as first point of contact.
• Process boxed-goods orders and support sales and customer service.
• Prepare quotes for small jobs and professional services.
• Assist sales with pricing requests while traveling.
• Support estimating with bid prep, meetings, and pricing data.
• Coordinate marketing activities and company events.
• Provide accounting support including PO matching and data maintenance.

Skills

Inside sales

Customer service

Administrative support

MS Office

CRM experience

Tools

CRM systems

Quoting software

Order management systems

Excel

Job description

Fantasee Integration is seeking a versatile, detail-driven Sales Support Administrator to assist with keeping office operations running smoothly. This role will support our sales, estimating, marketing, and accounting functions by answering incoming calls, assisting with processing boxed good orders, preparing small quotes, assist with some accounting functions, and overall day-to-day administrative work. The ideal candidate will be someone who likes variety, enjoys working with customers and vendors, and takes satisfaction in bringing order to the details.

Role & Responsibilities:

• Answer incoming calls and serve as a professional first point of contact
• Process small boxed-goods orders and support other inside sales and customer service needs
• Prepare quotes for small jobs and professional services as needed
• Assist sales team with pricing requests and other customer service needs while traveling
• Assist the estimating team with bid prep and quoting including scheduling meetings, organizing paperwork, and assisting with gathering pricing as needed
• Coordinate marketing activities and support FI’s company events, training classes, and trade show presence
• Provide accounting support including purchase order matching, assist with maintaining compliance paperwork, managing customer and vendor data, and some small-dollar value collection calls

Preferred Experience:

• Prior inside sales, customer service, or administrative experience (contracting, construction, distribution, or technical-products background a plus)
• Strong organization, attention to detail, and the ability to juggle multiple priorities
• Comfort with Microsoft Office and learning quoting, CRM, and order systems
• Familiarity with the lighting, rigging, control, or AV industry is a bonus
• Strong written and verbal communication skills
• A “roll up your sleeves” attitude

Expected Salary Range: $40,000 - $50,000

About Fantasee Integration

Fantasee Integration is a leading provider of lighting, A/V, and rigging systems, with a focus on system design, system integration, installation, and service & repair for permanent installations in the Architainment and theater industries. Based in Detroit, MI we pride ourselves on our innovative and customer-centric approach delivering exceptional customer service while creating unforgettable experiences and providing comprehensive solutions to meet our clients’ diverse needs.