Inside Sales Assistant

FRM Lighting & Controls; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Collaborative work environment

Training and development resources

Job summary

A leading manufacturer’s representative in Tampa is seeking an Inside Sales Assistant to support the sales team, communicate with clients and manufacturers, and ensure a smooth sales process. The ideal candidate should have a background in customer service, strong organizational skills, and proficiency in Microsoft Office. This role offers competitive salary and benefits along with opportunities for growth and training in the lighting industry.

Qualifications

• Experience in inside sales or customer service preferred.
• Strong organizational skills to manage multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Assist the inside sales team with quoting and pricing.
• Provide customer service through various platforms.
• Coordinate with manufacturers regarding lead times.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Problem-solving

Tools

Microsoft Office Suite

SharePoint

Oasis

Job description

FRM Lighting and Controls is a trusted manufacturer’s representative dedicated to delivering innovative lighting and control solutions across commercial, architectural, and industrial markets. We partner with leading manufacturers to provide our clients with cutting-edge products and expert service. Our team is passionate about design, performance, and customer satisfaction.

Position Summary

We are seeking a detail-oriented, proactive, and customer-focused Inside Sales Assistant to join our growing team. This position plays a vital role in supporting our inside and outside sales team, processing quotes and orders, communicating with clients and manufacturers, and ensuring a seamless sales experience from start to finish.

Key Responsibilities

• Assist the inside sales team with quoting, pricing, and product availability requests
• Generate reports for the General Manager
• Coordinate with manufacturers regarding lead times, technical support, and warranty claims
• Provide exceptional customer service via phone, email, and web-based platforms
• Enter purchase orders, track shipments, and resolve issues related to order fulfillment
• Maintain the office calendar
• Organize and update the office SharePoint site
• Maintain manufacturer literature and the sample room
• Communicate effectively with lighting designers, engineers, contractors, and distributors

Qualifications

• Experience in inside sales, customer service, or a related administrative support role preferred (experience in the lighting, electrical, or building materials industry is a plus)
• Familiarity with lighting and controls products is desirable but not required
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite; experience with SharePoint and Oasis is a plus
• High attention to detail and strong problem-solving skills
• Team-oriented with a proactive and positive attitude

What We Offer

• Competitive salary and benefits package
• A collaborative and supportive work environment
• Opportunities for growth and development in the lighting and controls industry
• Training and development resources to help you succeed