Sales Support & Account Growth Specialist

RelaDyne LLC; Des Plaines (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

RelaDyne LLC, a leading provider of automotive, industrial, and commercial lubricants, seeks a Sales Support Specialist to partner with Territory and Industrial Sales Representatives. You will deliver exceptional customer service, assist onboarding, manage existing accounts, and drive account growth while strengthening relationships.

This office-based position with limited travel supports customer onboarding, pricing updates, billing inquiries, and cross-functional collaboration to ensure a

Qualifications

• Strong customer service and relationship-building skills.
• Sales aptitude with ability to identify growth opportunities.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proven problem-solving and analytical skills.
• Sound judgment and decision-making capabilities.
• Ability to work collaboratively across multiple departments.
• Knowledge of account management, pricing, inventory, and customer service processes preferred.
• Proficiency in interpreting sales reports, customer data, and performance metrics.

Responsibilities

• Partner with Territory Sales Representatives (TSRs) and Industrial Account Managers (IAMs) to support account maintenance and customer growth initiatives.
• Assist with customer onboarding, account setup, and ongoing account management activities.
• Assess customer inventory needs and identify opportunities for upselling and share-of-wallet growth.
• Support product presentations, pricing updates, billing inquiries, accounts receivable matters, and operational execution.
• Proactively engage low-volume or inactive accounts to strengthen customer relationships and increase sales activity.
• Develop and maintain relationships with assigned customers, including key regional accounts.
• Follow up promptly on customer orders, inquiries, and service requests.
• Maintain accurate customer pricing and account information within company systems.
• Collaborate with field sales representatives on customer visits as needed.

Job description

RelaDyne LLC, a leading provider of automotive, industrial, and commercial lubricants, seeks a Sales Support Specialist to partner with Territory and Industrial Sales Representatives. You will deliver exceptional customer service, assist onboarding, manage existing accounts, and drive account growth while strengthening relationships.

This office-based position with limited travel supports customer onboarding, pricing updates, billing inquiries, and cross-functional collaboration to ensure a