Sales Support

D2B; United States; Remote; USD 5,300 - 7,200; Full time

Job summary

D2B is seeking a Sales Support professional to administer the Sales Support function and ensure accurate fulfilment of customer and team needs. The role requires preparing quotes, managing orders, and providing responsive customer service, with attention to detail and strong organisational skills.

The position follows a schedule with early and mid shifts aligned to NZ and PH time zones, and involves CRM logging, supporting the sales team, and assisting on wider projects as directed by the

Qualifications

• 3+ years in Sales Support or equivalent role.
• Experience in preparing complex quotations with multiple items.
• Experience handling customer service via phone and email.
• High attention to detail and accuracy.
• Strong organizational skills and ability to manage priorities.
• Excellent verbal and written communication.

Responsibilities

• Prepare quotes and revisions accurately within SLA to support sales.
• Process urgent quotes within required timeframes and within 24 hours of info receipt.
• Prepare orders and revisions within SLA, ensuring accuracy.
• Answer customer inquiries when needed and log all contact in CRM.
• Support the sales team and assist on wider projects as directed.

Skills

Sales support experience

Customer service

Attention to detail

Highly organized

Strong communication

Multi-tasking

Tools

Outlook

Excel

CRM

ERP basics

Job description

Position: Sales Support

Salary: PHP35,000/month

Work Schedule:

Early Shift

• NZ Time: 8:00 AM - 5:00 PM
• PH Time: 4:00 AM - 1:00 PM (Shifts to 3:00 AM during Daylight Savings)

Mid Shift

• NZ Time: 10:00 AM - 7:00 PM
• PH Time: 6:00 AM - 3:00 PM (Shifts to 5:00 AM during Daylight Savings)

OVERVIEW:

The client is looking for someone to be responsible for administering the Sales Support function to ensure the accurate and effective fulfilment of customer and the team’s operational needs are achieved.

RESPONSIBILITIES:

Quotes & Quote Revisions

• Quotes and revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent quotes and revisions completed within timeframes requested.
• All quotes and revisions completed within 24 hours of receipt of full and complete information.
• All quotes and revisions are completed accurately and in line with the request details.

Orders & Order Revisions

• Orders and Revisions are prepared accurately and within SLA times to assist with maximising the potential of securing the sale.
• Urgent orders and revisions completed within timeframes requested.
• All orders and revisions completed within 48 hours of receipt of full and complete information.
• All orders and revisions are completed accurately and in line with the request details.

Customer Contact

• Answer the phone when Internal Account Managers and Customer Experience Coordinators are unable to.
• Assist the customer to the best of your ability, or pass them onto someone else who can help them.
• Always maintain a positive and helpful attitude when speaking to customers.
• Take messages and pass on to the appropriate person where necessary.
• Log all customer contact in CRM.

Sales Team Support

• You may be required from time to time to assist the sales team in ensuring information is processed correctly in CRM, e.g. updating existing requests, prioritising something as urgent etc.
• Ensure you check with the sales team around any requests that are unclear, or if you believe they may have made a mistake in a request.

Wider Business Support

• Demonstrated understanding and commitment to company policy and procedures including Company health and safety practices.
• Be part of the wider team to ensure the team meets all key objectives - short and long term.
• Assist in other projects/tasks as determined by your Manager.

QUALIFICATIONS:

• 3 years of Sales Support experience.
• Experience in preparing complex and high-volume quotations with multiple line items in current or previous roles.
• Experience in Customer Service via phone and email.
• Excellent attention to detail.
• You should enjoy a focused role, which requires your full attention for lengthy periods of time.
• This job requires you to be highly organised.
• Gets stuff done - can manage multiple conflicting priorities without dropping the ball - instils confidence in others about their ability to deliver.
• You should feel comfortable enforcing the rules amongst your co-workers in a polite and friendly manner.
• Able to relate to all types of people openly.
• Good verbal and written communication skills.
• You must be highly confident in all usual administrative software (Outlook, Excel etc.), you should be a quick learner when it comes to other software and have a basic understanding of how ERP software works.