Sales and Customer Support Specialist

Akers Packaging Service Group; University Park (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Akers Packaging Service Group is seeking a detail‑oriented customer service professional in Illinois to manage pricing estimates, orders, and timely communication with customers. You will coordinate with production and other units to ensure on‑time delivery and accurate invoicing, while investigating and resolving customer inquiries.

The role emphasizes strong written and verbal communication, data entry, and experience with ERP systems to maintain inventory and order status.

Qualifications

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.

Job description

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using ERP
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Essential Duties And Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using ERP
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Work Environment / Physical Demands

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to sit for extended periods of time at desk in traditional office environment

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System Kiwi
• ADP Workforce Now

Qualifications

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Preferred Qualifications

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition