Sales and Customer Support Specialist

Akers Packaging Service Group; Van Wert (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Akers Packaging Service Group seeks a detail-focused Customer Service Coordinator to manage customer communications, pricing estimates, and order entry. The role requires coordination with production and other departments to ensure on-time delivery and issue resolution.

The candidate will handle order processing, shipping coordination, and inquiries via phone, fax, and email, while maintaining inventory and supporting the Customer Service Manager as needed.

Qualifications

• Excellent analytical and problem-solving abilities.
• Proven track record of success in a B2B environment.
• Excellent oral and written communication skills.

Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customers via telephone, faxes and e-mail about orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using an ERP system.
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Adheres to all regulations, policies, work procedures and instructions.
• Performs special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours as business needs arise.
• Maintains regular and reliable attendance.

Skills

Analytical skills

Communication skills

B2B experience

Tools

MS Office Suite

Kiwi ERP

ADP Workforce Now

Job description

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using and ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Essential Duties And Responsibilities

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using and ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

Systems Usage

• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System Kiwi
• ADP Workforce Now

Qualifications

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

Preferred Qualifications

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition