Sales Supervisor: Lead Customer Experience & Growth

Reformation; Houston (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid vacation

401K with company match

Clothing discount

Job summary

Reformation is seeking a Sales Supervisor in Houston, TX to lead store performance and deliver a premier customer experience in a sustainability-driven brand. You will guide the sales floor, model best practices, and uphold brand standards in daily operations.

The role emphasizes achieving sales goals, inventory accuracy, team coaching, and a customer-first approach while leveraging in-store technology and maintaining excellent service feedback. This is a full-time position.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.
• Excellent communicator with a passion for people.
• An effective and expedient problem-solver with a keen attention to detail.
• Positive attitude and feels there is no task too small and no task too large.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.

Skills

Retail experience

Customer service

Leadership

Communication

Job description

Reformation is seeking a Sales Supervisor in Houston, TX to lead store performance and deliver a premier customer experience in a sustainability-driven brand. You will guide the sales floor, model best practices, and uphold brand standards in daily operations.

The role emphasizes achieving sales goals, inventory accuracy, team coaching, and a customer-first approach while leveraging in-store technology and maintaining excellent service feedback. This is a full-time position.