Sustainable Retail Sales Supervisor — Lead Brand Experience

Socket.dev; Houston (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation and holidays

Casual and entrepreneurial work envt.

401K with company match

Clothing discount

Job summary

Reformation in Houston is seeking a Sales Supervisor to lead store sales and deliver an outstanding, sustainable customer experience. You will report to the Store Manager and drive a data-driven, customer-first approach across the floor.

The role requires at least 3 years of retail experience, strong communication and interpersonal skills, and a proactive mindset to coach staff and improve performance. Join a mission-based brand with a focus on growth and sustainability.

Qualifications

• Minimum of 3 years retail experience required.
• Experience working with a sales or retail organization.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self-motivation for your work and career.
• Excellent communicator with a passion for people.
• An effective and expedient problem-solver with a keen attention to detail.
• Positive attitude and feels there is no task too small and no task too large.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Uphold brand values and be knowledgeable in all aspects of this conversation.
• Uphold inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts and overall inventory accuracy.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in-store leadership.

Skills

Retail experience

Interpersonal skills

Communication skills

Problem-solving

Adaptability

Job description

Reformation in Houston is seeking a Sales Supervisor to lead store sales and deliver an outstanding, sustainable customer experience. You will report to the Store Manager and drive a data-driven, customer-first approach across the floor.

The role requires at least 3 years of retail experience, strong communication and interpersonal skills, and a proactive mindset to coach staff and improve performance. Join a mission-based brand with a focus on growth and sustainability.