Sales Supervisor, Fontainebleau Las Vegas

alexanderwang llc.; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Alexander Wang at Fontainebleau Las Vegas is seeking a Sales Supervisor to deliver exceptional client experiences and drive sales across all categories. You will lead a team, model high standards, and build a loyal client base through proactive service.

The role reports to Store Manager and requires styling knowledge, product expertise, and accurate POS data collection to support the store's success.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of managerial or supervisor experience.
• 1–3 years of sales or customer service experience.
• Second language skills a plus (Mandarin, Spanish, Russian, Chinese).
• Proficiency in Word and Excel.
• Knowledge of fashion trends and styling.
• Genuine curiosity to build long-term client relationships.
• Excellent storytelling and communication.

Responsibilities

• Execute daily opening and closing responsibilities including POS and cash drawer closings.
• Serve as a role model to Store Support Associates and maintain professional standards.
• Manage client experience expectations to meet brand goals for every interaction.
• Learn and adhere to operational processes.
• Greet customers, identify connections to the brand, and style across categories.
• Maintain knowledge of arrivals, best sellers, and fit information.
• Support stock receiving and merchandising standards as directed.
• Assist with visual floor moves and maintain visuals.
• Meet monthly/quarterly/yearly sales objectives and drive YoY growth.
• Coordinate training and updates with store management and partners.
• Collect customer data at POS in compliance with guidelines.

Skills

Customer service

Sales

Leadership

Multilingual

MS Word

MS Excel

Styling

Relationship building

Storytelling

Organizational skills

Education

Bachelor’s degree or relevant

Tools

MS Word

MS Excel

Job description

The Sales Supervisor, Fontainebleau Las Vegas role is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store. this position reports into the Store Manager.

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
• Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
• Able to manage client experience expectations, ensuring brand’s goals are met for every client interaction
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information/updates, and host team meetings as the subject expert in the store
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Bachelor’s or relevant degree preferred
• 1-3 years of managerial or supervisor experience
• 1-3 years of experience in sales or customer service
• Proficiency in a second language is a plus (i.e. Mandarin, Spanish, Russian, Chinese)
• Exhibit proficiency in Word and Excel
• Knowledgeable on trends and adept with styling
• Genuine curiosity to build long term relationship with clients
• Excellent storyteller
• Strong organizational skills

We are an Equal Opportunity Employer M/D/F/V