Sales Supervisor: Elevate Client Experience & Team Performance

Leap Inc; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Bonus eligible

Medical, Dental & Vision benefits (32+

AllOne Health - Employee Assistance

401K

Accrued PTO

Employee discount

Job summary

Collars & Co, a boutique brand, seeks a Sales Supervisor to lead daily operations, coach associates on the sales floor, and deliver personalized client experiences with confidence and care.

You will partner with store leadership to drive revenue, oversee inventory, visual merchandising, and events, and use Shopify, Endear, and Slack to support outreach, teamwork, and brand standards in a fast-paced environment.

Qualifications

• Prior leadership or supervisory experience in retail or customer-focused environments.
• Proven ability to deliver exceptional, personalized client experiences and build authentic customer relationships that drive loyalty and results.
• Strong selling skills with the ability to anticipate client needs, overcome objections, and consistently achieve personal and team sales goals.
• Entrepreneurial and adaptable mindset, with comfort navigating evolving business needs while maintaining focus and accountability.
• Collaborative team player who communicates clearly, provides constructive feedback, and builds strong cross-functional relationships.
• Professional presence with the ability to handle client inquiries, concerns, and escalations with empathy and sound judgment.
• Strong attention to detail and organizational skills to ensure operational excellence across merchandising, inventory, and daily task execution.
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
• Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds.
• Must be 18 years of age or older.

Responsibilities

• Lead from the sales floor—coaching, motivating, and developing associates in real time to deliver personalized client experiences.
• Partner with store leadership to drive daily business operations, sales performance, and brand pride.
• Support inventory management, visual merchandising, shipment processing, and ensuring brand standards are executed with precision.
• Contribute to promotional events, activations, and store openings, leveraging tools like Shopify, Endear, and Slack for outreach and communication.

Skills

Leadership experience

Coaching

Client experience

Sales goals

Entrepreneurial mindset

Team player

Professional presence

Attention to detail

Flexibility

Communication

Job description

Collars & Co, a boutique brand, seeks a Sales Supervisor to lead daily operations, coach associates on the sales floor, and deliver personalized client experiences with confidence and care.

You will partner with store leadership to drive revenue, oversee inventory, visual merchandising, and events, and use Shopify, Endear, and Slack to support outreach, teamwork, and brand standards in a fast-paced environment.