Sales Supervisor

brobstongroup.com - Jobboard; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group is seeking an Sales Supervisor to lead an in-store team and drive sales performance in a fast-paced retail setting. You will focus on building customer relationships and providing expert guidance on product fit, construction, and style, while maintaining high standards of service.

The role requires strong communication, problem solving and a hands-on approach to daily store operations, with opportunities to collaborate across departments and support HR initiatives.

Qualifications

• Experience in management, sales, hospitality or service roles.
• Strong customer service and clienteling skills.
• Excellent verbal and written communication abilities.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Lead and develop store team to achieve sales goals and improve performance.
• Collaborate with training teams to build a gold standard team.
• Present and educate customers on product fit, construction and style.
• Provide professional salesmanship to meet personal and store targets.
• Ensure merchandise is attractively displayed per visual guidelines.
• Coordinate with store support and HR on policies and development plans.
• Perform additional duties as assigned by store leadership.

Skills

Management

Sales

Hospitality/Service

Job description

Summary

The Sales Supervisor is an in‑store leadership role responsible for supporting the management team to develop a professional store team and drive sales performance. This role focuses on building customer relationships and delivering expert guidance on product fit, construction, and style. Strong communication, problem solving, and a hands‑on approach to daily store operations are essential.

Responsibilities

• Support management team to lead and develop the store team to achieve sales goals and improve individual performance
• Collaborate with training teams to help develop a gold standard team
• Present and educate customers on product fit, construction, and style
• Practice professional salesmanship to achieve personal and store sales metrics
• Ensure merchandise is properly and attractively displayed per visual guidelines
• Work with store support departments and align with Human Resources on policies and development planning
• Perform other duties as assigned by store leadership

Requirements

• Previous experience in management, sales, hospitality, and/or service
• Exceptional customer service and clienteling skills
• Professional verbal and written communication skills
• Flexible availability including nights, weekends, and holidays