PT Boutique Sales Leader – Elevate Customer Experience

Leap; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Bonus eligible

Medical, dental, and vision benefits (

401(k)

Paid time off (PTO)

Job summary

Leap is a platform powering insight-driven retail stores for modern brands. This Sales Supervisor role is based in a boutique setting and focuses on leading a small team on the sales floor, coaching selling behaviors, and delivering exceptional customer experiences.

You will partner with Store leadership to drive sales, manage daily operations, and uphold brand standards while supporting events and market initiatives as needed.

Qualifications

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
• Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.
• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Responsibilities

• Lead the team to achieve daily sales goals and KPIs through coaching and floor leadership.
• Monitor business performance and adjust priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
• Create meaningful customer connections through authentic engagement and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive loyalty and repeat business.
• Provide coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Oversee daily store execution and ensure brand standards in merchandising, inventory, and operations.
• Support store events, activations, new openings, and market initiatives as needed.
• Maintain strong execution of store standards, processes, and priorities.

Skills

Retail leadership

Coaching

Sales skills

Customer service

Communication

Team development

Visual merchandising

Tools

Shopify

Endear CRM

Slack

Google Workspace

Job description

Leap is a platform powering insight-driven retail stores for modern brands. This Sales Supervisor role is based in a boutique setting and focuses on leading a small team on the sales floor, coaching selling behaviors, and delivering exceptional customer experiences.

You will partner with Store leadership to drive sales, manage daily operations, and uphold brand standards while supporting events and market initiatives as needed.