Sales Supervisor

stevemaddenretailcareers; Los Angeles (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K Eligibility

Paid time off

Employee discount 50%

Job summary

Steve Madden is seeking a Sales Supervisor (full-time) in Los Angeles to support the management team, lead the sales floor, and step in when the Store Manager and Assistant Store Manager are unavailable.

You will train and motivate associates, drive sales targets, handle merchandising and floor moves, and ensure courteous service. Requires 2–3 years retail experience and a high school diploma or equivalent; flexible hours including weekends.

Qualifications

• 2–3 years of retail experience.
• High school diploma or equivalent preferred.
• Strong organizational and communication skills.
• Ability to work flexible retail hours.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure customer service initiatives address issues quickly and courteously.
• Act as a liaison between customers, sales associates, and store leadership.
• Communicate effectively with customers, team members, management, and stakeholders.
• Assist in store operations including merchandising and inventory duties.
• Be flexible and willing to perform duties outside of your role as needed.

Skills

Leadership

Customer service

Communication

Team coaching

Education

High school diploma or equivalent

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report

The pay range of this position is $17-$21/hr plus commission. Actual rate will be determined based off candidate's skill sets, years of experience, and other job-related factors. This range does not include benefits such as health insurance, paid time off, and 401K, if applicable.