Sales Supervisor

stevemaddenretailcareers; McAllen (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) with match

Paid time off

Employee discounts

Virtual health care

Tuition reimbursement

Career growth

Employee referrals

Sustainability program

Job summary

Steve Madden is seeking a Sales Supervisor (full-time) to support the store leadership team in delivering exceptional customer experiences and achieving sales targets. The role requires guiding a dynamic team, coordinating daily operations, and maintaining standards during peak hours.

The ideal candidate will have retail supervisory experience, strong communication, and the ability to adapt to a fast-paced environment. This is a full-time position in a retail setting in the United States.

Qualifications

• 2–3 years of retail experience.
• Strong organizational skills; ability to coordinate people and resources.
• Excellent team-building and communication skills (verbal and written).

Responsibilities

• Lead, inspire, and motivate the team to hit sales targets and deliver exceptional customer service.
• Assist in training and developing a successful sales team.
• Address customer issues quickly and courteously.
• Liaise between customers, sales associates, and store management.
• Communicate effectively with customers, team, management, and corporate stakeholders.
• Support store operations including merchandising, floor moves, and inventory returns.
• Be flexible and perform duties beyond the role when needed.

Skills

Retail experience

Organizational skills

Team-building

Communication skills

Education

High school diploma or equivalent

Job description

Sales Supervisor (F/T)

The Sales Supervisor supports the management team and performs all functional tasks as assigned. The Sales Supervisor assumes leadership and managerial responsibilities when the Store Manager and Assistant Store Manager are absent. The Sales Supervisor is part of a dynamic team where cooperation is key to achieving business goals.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• Medical, Dental, Vision Benefits & Flexible Spending Accounts
• Life & Short/Long-Term Disability Benefits
• 401K Eligibility over the age of 21 with Company match after 6 months of employment
• Paid time off benefits including paid vacation, sick time, voting
• Virtual Health Care
• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition Reimbursement Program
• Career Growth
• Employee Referral Program
• Experience at a fast-paced growing company that takes sustainability seriously; read our latest Sustainability Report