Customer Service Specialist

Senergy Petroleum; Arvada (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Senergy Petroleum seeks an administrative support specialist to assist with customer interactions and various admin tasks in an office setting. You will process orders, provide pricing and delivery information, and coordinate with internal departments while utilizing Microsoft Dynamics CRM and standard MS Office tools.

Preferred candidates have at least one year of inside sales experience and a strong ability to multitask with attention to detail in a customer-focused environment.

Qualifications

• Strong computer skills and able to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adheres to the companys values and ethical expectations.
• Able to effectively multitask with a strong attention to detail.
• Strong customer service skills.

Responsibilities

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information upon request
• Direct requests and unresolved issues to the appropriate resource
• Formulate resolution and response to customer issues
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
• Communicate and coordinate with internal departments
• Facilitate prospects through new account credit process

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer literacy

Education

Trade or technical school in an applicable field

Tools

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Word

Job description

Job Summary

Support and assist in various administrative tasks. In addition, support warehouse and storage processes and responsibilities.

Duties and Responsibilities

Essential

• Interact directly with customers by telephone, electronically, or face to face and respond to customer inquiries promptly
• Process orders, forms, applications and requests
• Provide pricing, product, and delivery information upon request
• Direct requests and unresolved issues to the appropriate resource
• Formulate resolution and response to customer issues
• Utilize Microsoft Dynamics CRM to record customer interactions and actions taken
• Communicate and coordinate with internal departments
• Facilitate prospects through new account credit process

Additional

• None

Supervision Of Others

• None

Work Environment

• Typically work is performed in an office setting.

Physical Demands

• Able to sit and stand for extended periods of time.
• Able to move about office setting to complete responsibilities.
• Able to move freely around work and customer sites.
• Able to climb stairs, kneel, bend, and stoop.
• Frequent use of phone, computer, and office equipment.
• Able to lift up to 25 lbs.

Travel

• Negligible

Required Knowledge, Skills, and Abilities

• Strong computer skills and able to learn company systems and processes.
• Strong verbal and written communication skills.
• Ability to work proficiently in Microsoft Excel and Word.
• Adheres to the companys values and ethical expectations.
• Able to effectively multitask with a strong attention to detail.
• Strong customer service skills.

Preferred

• One (1) year inside sales experience desired
• Minimum one (1) year of B2B experience
• Trade or technical school (Certificate or diploma) in an applicable field.
• Experience in transportation, lubricants, fuel, or a related industry

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.