Sales Specialist

Walong Marketing, Inc.; Buena Park (CA); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Life

401(k) with 4% company match

Paid Time Off

Referral Program

Résumé du poste

Walong Marketing, Inc. in Buena Park, CA is seeking a Sales Specialist / Customer Service Representative to handle inquiries, process orders, and support shipment tracking across phone, email and live chat.

The ideal candidate has 1+ year in customer service, strong communication, typing 45 WPM, and is comfortable working in a fast-paced environment. Bilingual English/Chinese is preferred.

Qualifications

• 1+ year of customer service experience.
• Typing speed 45 WPM or higher.
• Excellent verbal and written communication.
• Bilingual English and Chinese preferred but not required.

Responsabilités

• Provide exceptional customer service addressing inquiries, complaints, and requests across multiple channels.
• Process orders, track shipments, and maintain accurate records.
• Assist customers with inquiries, recommendations, and troubleshooting with internal teams.
• Resolve complaints by investigating problems and escalating as needed.
• Maintain knowledge of products, services, and policies to improve service operations.
• Record interactions accurately and respond promptly to calls and emails.

Connaissances

Customer service

Typing 45 WPM

Multitasking

Communication skills

English-Chinese bilingual

Formation

High school diploma or equivalent

College degree preferred

Outils

Microsoft Office

Description du poste

The Sales Specialist plays a vital role in providing exceptional customer service and support. This position serves as the primary point of contact for inquiries, complaints, and assistance, ensuring customer satisfaction and building strong relationships. The Customer Service Representative will handle various communication channels, including phone, email, and live chat, promptly addressing customer needs and resolving issues effectively. Additionally, they will accurately process orders, track shipments, and maintain accurate customer records. The ideal candidate will thrive in a fast-paced environment, exhibit empathy, and have a genuine passion for helping others.

Responsibilities:

• Provide exceptional customer service by promptly and professionally addressing inquiries, complaints, and requests through various channels, ensuring timely resolution and accurate updates.
• Handle a high volume of customer interactions by processing orders, tracking shipments, and maintaining accurate customer records.
• Assist customers with inquiries, recommendations, and troubleshooting, collaborating with internal teams for a seamless experience.
• Resolve complaints by investigating problems, escalating when necessary, and providing appropriate solutions according to company policies.
• Maintain a comprehensive knowledge of products, services, and policies to identify opportunities for improvement in customer service operations.
• Demonstrate good attendance, record customer interactions accurately, and promptly respond to calls and emails with product information and updates.
• Promote increased sales and stocking capacity for customers, expedite samples to influence sales, and handle incoming requests professionally.
• Interact respectfully with employees from other departments, review and verify purchase orders, and proactively contact customers when needed.
• Monitor and organize tasks efficiently by emails, priority orders, and running regular reports to track high-priority orders.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent required, college degree preferred.
• 1+ years of customer service experience, preferably in accounting, sales, marketing, or production.
• Minimum typing speed of 45 WPM with prior office experience.
• Bilingual proficiency in English and Chinese is preferred, but not required.
• Positive work ethic for delivering exceptional customer service.
• Familiarity with email, internet, and Microsoft Office (Word and Excel).
• Knowledge of purchase orders and warehousing principles.
• Excellent verbal and written communication, organizational, and attention to detail skills.
• Ability to multitask and problem-solve complex situations.
• Ability to work in a fast-paced and constantly changing environment.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Employment Type: Full Time
• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match
• Referral Program
• Paid Time Off

Compensation:

The pay range for this job is $20.00 - $25.00 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

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By submitting your information, you acknowledge that you have read our privacy statement (copy of which is available at the worksite) and available at https://99ranch.com/pub/articles/detail?id=26004 and consent to receive communications from us.

We are an E.E.O. employer.