Sales Service Representative

System One; Lithia (VA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Medical, dental, and vision coverage

Job summary

A leading outsourcing service company is seeking a Sales Service Representative to support customers from point of sale to delivery. The ideal candidate has over 8 years of experience in customer-facing roles, particularly in Supply Chain or Logistics. This contract position requires strong communication skills and offers a hybrid work schedule with 3 days in office and 2 days remote starting January 2026.

Qualifications

• 8+ years of experience in a customer-facing sales service role.
• Experience in Supply Chain, Manufacturing, or Logistics.
• Ability to make quick decisions in a fast-paced environment.

Responsibilities

• Serve as a customer advocate by identifying needs.
• Manage the order-to-cash process for assigned customers.
• Resolve customer issues related to pricing and shipments.
• Document and track complaint resolution.
• Handle inside-sales activities for transactional customers.
• Collaborate cross-functionally to troubleshoot issues and drive improvements.

Skills

Customer Advocacy

Quick Decision-Making

Strong Communication

Organizational Skills

Attention to Detail

Education

High School Diploma/GED

Bachelor’s Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

SAP

Salesforce

Business Objects (BOBJ)

Visio

PowerPoint

Outlook

Job description

1 day ago Be among the first 25 applicants

Location: FishHawk, FL

Schedule: Monday–Friday, 8:00 AM–5:00 PM | Hybrid

Starting January 2026: 3 days in office / 2 days remote

Contract: 6 months with possible extension

About the Role

We’re seeking a Sales Service Representative (SSR) to support customers from point of sale through delivery and invoicing. In this role, you’ll be the primary post‑sale point of contact for an assigned customer base while supporting multiple sales territories.

You’ll collaborate closely with customers, internal teams, and key business partners to coordinate orders, resolve issues, and ensure a smooth and efficient order‑to‑cash process. This position is ideal for someone who is customer‑focused, detail‑oriented, and experienced in sales support within supply chain, manufacturing, product management, or logistics.

Key Responsibilities

• Serve as a customer advocate by identifying needs and ensuring they are met.
• Manage the complete order‑to‑cash process for assigned customers.
• Resolve customer issues related to pricing, orders, shipments, transactions, and complaints.
• Document, track, and determine appropriate complaint resolution.
• Handle inside‑sales activities for transactional customers at list/approved pricing.
• Collaborate cross‑functionally to troubleshoot issues and drive process improvements.

Qualifications

• High school diploma/GED and 8+ years of relevant experience.
• Experience in a customer‑facing sales service role within Supply Chain, Manufacturing, Product Management, Logistics, or a related field.
• Proven ability to make quick, informed decisions in a fast‑paced environment.
• Strong communication and interpersonal skills; ability to work effectively with customers, account managers, and internal stakeholders.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with high attention to detail.
• Understanding of commercial and supply chain processes.
• Aptitude for digital tools and troubleshooting customer digital interactions.

Preferred Experience

• Bachelor’s degree with 5+ years of relevant experience.
• Experience with SAP, Salesforce, Business Objects (BOBJ), and/or Visio.
• Knowledge of online order management systems and logistics track‑and‑trace technologies.

Benefits

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

Equal Opportunity Employer

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Other

Industries

Business Consulting and Services

Other Job Details

Ref: #223-Eng Orlando