Sales - Service Manager

Prime Plumbing & Heating, Inc; Denver (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

PTO

medical

dental

vision coverage

a 401(k) plan

company trucks

credit cards

a paid gym membership

ample opportunities for professional /

Job summary

Prime Plumbing & Heating, Inc. is seeking a full-time Sales - Service Manager to lead a talented service team in Denver and drive service excellence.

You will focus on boosting efficiency, customer satisfaction, and performance metrics, while preparing reports for management and handling escalated issues.

Join us to train staff, collaborate across departments, and grow with a company that values development, flexibility, and strong client relationships.

Qualifications

• Experience in a service management role or a similar position.
• Proficiency in Excel, Word, Service Titan, and QuickBooks.
• Strong leadership abilities and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with a passion for service excellence.

Responsibilities

• Inspire the service team to achieve departmental goals and implement service policies.
• Prepare insightful reports for management and handle escalated customer issues.
• Conduct training sessions to equip the team with essential skills.
• Collaborate with other departments to ensure seamless service delivery and continuous improvement.

Skills

Leadership

Communication

Data analysis

Customer focus

Tools

Excel

Word

Service Titan

QuickBooks

Job description

Are you ready to lead a talented team and take charge of service excellence? At Prime Plumbing & Heating, Inc., we're seeking an exceptional full-time Sales - Service Manager who's ready to step into this pivotal role.

Enjoy a competitive salary starting at $100,000 per year, in addition to an Incredible performance bonus package.

Benefits

• PTO
• medical
• dental
• vision coverage
• a 401(k) plan
• company trucks
• credit cards
• a paid gym membership
• ample opportunities for professional development and career growth

As our Sales - Service Manager at Prime Plumbing & Heating, Inc., you inspire our service team to unite around departmental goals, implementing innovative service policies that boost efficiency and customer satisfaction. With a sharp focus on performance metrics, you prepare insightful reports for management while calmly handling escalated customer issues, turning challenges into stronger client relationships.

Your dedication to growth shines through as you conduct engaging training sessions, equipping your team with essential skills. By collaborating effectively with other departments, you ensure seamless service delivery, always incorporating feedback to drive continuous improvement.

OUR REQUIREMENTS:

• Experience in a service management role or a similar position
• Proficiency in Excel, Word, Service Titan, and QuickBooks
• Strong leadership abilities and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and make informed decisions
• Customer-focused mindset with a passion for service excellence

JOIN US AT PRIME PLUMBING & HEATING, INC.

Founded in 2012, we offer top-rated customer service and reliable home service solutions. We provide homes and businesses with 24/7 emergency service, fair pricing, and the highest level of support. Each of our team members is licensed, certified, insured, and knowledgeable, which means that our customers can feel confident about calling us for all of their home service needs.

Our team truly is like a family to us. We strive to take care of them by offering great benefits, excellent pay, and opportunities for growth and advancement. We also understand that each of our employees has an important life outside of work, so we are flexible when unexpected things arise.