Sales & Service Leader — Wine Store Supervisor

Total Wine & More; Fairview Heights (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health care plans

401(k)

Job summary

Total Wine & More in Fairview Heights, IL, seeks a Supervisor to support store operations, drive a sales and service culture, and lead by example. You will help deliver best-in-class service and contribute to a distinctive world of adult beverages for customers.

You will come with 1–3 years of supervisory retail experience, a high school diploma, strong interpersonal skills, and comfort with POS and inventory systems. Flexible schedule including evenings and weekends is required.

Qualifications

• Experience in a supervisory role within retail settings.
• Strong interpersonal skills and teamwork mindset.
• Ability to resolve customer issues and coach peers.

Responsibilities

• Support store operations and drive sales and KPIs.
• Lead by example to deliver outstanding customer service.
• Supervise team members and support training and development.
• Ensure compliance with alcohol sale laws and safety standards.
• Maintain store safety and cleanliness.
• Assist with other duties as assigned.

Skills

Customer service

Team leadership

Coaching

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Total Wine & More in Fairview Heights, IL, seeks a Supervisor to support store operations, drive a sales and service culture, and lead by example. You will help deliver best-in-class service and contribute to a distinctive world of adult beverages for customers.

You will come with 1–3 years of supervisory retail experience, a high school diploma, strong interpersonal skills, and comfort with POS and inventory systems. Flexible schedule including evenings and weekends is required.