Sales & Service Leader — Wine Store Supervisor

Total Wine & More

Fairview Heights (IL)

On-site

USD 20,664,000 - 30,307,000

Full time

13 days ago
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Benefits offered by this job

Paid Time Off (PTO)
Health care plans
401(k)

Job summary

Total Wine & More in Fairview Heights, IL, seeks a Supervisor to support store operations, drive a sales and service culture, and lead by example. You will help deliver best-in-class service and contribute to a distinctive world of adult beverages for customers.

You will come with 1–3 years of supervisory retail experience, a high school diploma, strong interpersonal skills, and comfort with POS and inventory systems. Flexible schedule including evenings and weekends is required.

Qualifications

  • Experience in a supervisory role within retail settings.
  • Strong interpersonal skills and teamwork mindset.
  • Ability to resolve customer issues and coach peers.

Responsibilities

  • Support store operations and drive sales and KPIs.
  • Lead by example to deliver outstanding customer service.
  • Supervise team members and support training and development.
  • Ensure compliance with alcohol sale laws and safety standards.
  • Maintain store safety and cleanliness.
  • Assist with other duties as assigned.

Skills

Customer service
Team leadership
Coaching

Education

High school diploma

Tools

POS systems
Inventory software

Job description

Total Wine & More in Fairview Heights, IL, seeks a Supervisor to support store operations, drive a sales and service culture, and lead by example. You will help deliver best-in-class service and contribute to a distinctive world of adult beverages for customers.

You will come with 1–3 years of supervisory retail experience, a high school diploma, strong interpersonal skills, and comfort with POS and inventory systems. Flexible schedule including evenings and weekends is required.

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