Manager Sales Support

Santander Consumer USA Inc.; Providence (RI); On-site; USD 71,000 - 120,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a seasoned Associate in Providence, RI to support sales and service initiatives. The role focuses on executing a best-in-class internal communication strategy to assist banking centers in meeting goals and delivering top-tier banking experiences.

Ideal candidates have 5+ years in customer service or sales, strong communication skills, and proficiency with Microsoft Office. Compliance with FINRA and state laws is required; knowledge of SharePoint is a plus.

Qualifications

• 5+ years experience in customer service or sales.
• Understands state and local laws for product features.
• Understands FINRA rules implications.
• Excellent verbal and written communication.
• Proficiency with computers and common office software.

Responsibilities

• Builds relationships with clients and educates them about Santander products.
• Keeps aware of sales goals and progress toward them.
• Performs sales activities to gather data and drive business to branches.
• Leverages leads to present new products and campaigns.
• Resolves customer requests and updates accounts in a compliant manner.
• Develops internal communication plans and distributes content as needed.
• Plans, organizes and executes events; analyzes product trends to meet goals.

Skills

Customer service

Sales

Communication skills

Microsoft Office

Financial services knowledge

Education

Bachelor’s Degree

Tools

MS Office

SharePoint

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, Sales & Service Support focuses on the execution of a best-in-class internal communication strategy to assist banking centers in meeting goals and providing the nation's best banking experience.

• Builds effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about Santander products and services that are most appropriate for their situation.
• Maintains awareness of individual sales goals and status in achieving them.
• Conducts sales activities to gather data and to drive business to the branch, such as: in person or phone interviews with clients or prospective clients, community involvement, etc.
• Pro-actively seeks information from clients and prospective clients through sales efforts to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
• Leverages leads and other lead generations on a regular basis to present new products, services, rate promotions, campaigns, etc.
• Stays abreast of changes to banking environment, company competition and customer's business environment.
• Maintains confidentiality of customer information, organizational policies and procedures.
• Effectively responds to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner.
• Meets or exceeds established customer service standards.
• Develops and implements internal communication strategies, plans and tactics that support the business goals and objectives.
• Assesses, writes, edits, produces and manages distribution of internal communication content as needed (e.g. newsletters, articles for an internal SharePoint site, announcements).
• Plans, organizes and executes events.
• Performs trend analysis and report on products and programs to ensure achievement of stated objectives and goals.
• Monitors and understands Santander's market position.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Experience in customer service, sales related occupations. - Required.
• Understands state and local laws necessary to understand the legal implications of certain product features in different states.
• Understands the consequences of not following the FINRA rules.
• Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process. .
• Proficiency with computers and common office software.
• Ability to apply independent judgment.
• Proficient with Microsoft Office products.
• Ability to manage multiple priorities in a team environment.
• Highly organized and able to work independently.
• Strong organizational and analytical skills with the ability to use financial models.

Certifications:

• Other: License/Certification/Designation: ChFC, CLU, other industry designations desirable - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $71,250.00 USD

Maximum: $120,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.