Sales Service Delivery Team Lead — Lead, Mentor & Impact

TTEC; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Competitive compensation

Job summary

TTEC in Tempe, AZ is seeking a Manager I, Sales Service Delivery to lead a team onsite and drive performance against client metrics. You will motivate, coach, and resolve issues while ensuring high-quality customer experiences across interactions.

Report to the Sales Service Delivery Manager and guide the team to achieve goals, with emphasis on career mobility, payroll processes, and continuous improvement in a dynamic, inclusive work environment.

Qualifications

• Associate degree, technical school, or equivalent work experience.
• Time management skills to prioritize tasks and act decisively.
• Engage and support your team while monitoring overall performance.
• Demonstrate empathetic leadership and manage conflicts professionally.
• Customer-focused mindset to uphold high accountability and communication.

Responsibilities

• Coach associates to achieve company and client goals and train on updated information.
• Manage multiple tasks/projects while monitoring attendance and payroll functions.
• Motivate and mentor the team with coaching, feedback, and recognition.
• Utilize various tools and applications, troubleshoot issues, and support outages.
• Impact the financial health by retaining employees and managing occupancy metrics.
• Be proficient with computer systems to operate daily tasks.

Skills

Leadership

Time management

Customer service

Problem solving

Communication

Education

Associate degree or technical school

Tools

Computer systems

Job description

TTEC in Tempe, AZ is seeking a Manager I, Sales Service Delivery to lead a team onsite and drive performance against client metrics. You will motivate, coach, and resolve issues while ensuring high-quality customer experiences across interactions.

Report to the Sales Service Delivery Manager and guide the team to achieve goals, with emphasis on career mobility, payroll processes, and continuous improvement in a dynamic, inclusive work environment.