Remote Service Delivery Team Lead

teletech; McAllen (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

TTEC is seeking a Service Delivery Team Lead to help manage and mentor a team, ensuring high-quality customer experiences and timely issue resolution. You will be the first line manager, answering questions, coaching on processes, and driving performance in support of client goals.

Report to the manager role and empower your team to resolve issues, meet targets, and advance in their careers. This role emphasizes leadership, accountability, and delivering exceptional service within a dynamic

Qualifications

• Associate degree, technical school or equivalent work experience.
• Strong leadership and coaching ability.
• Customer-focused mindset.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on‑going tasks and projects while monitoring absence and attendance of your team
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

Education

Associate degree

Job description

TTEC is seeking a Service Delivery Team Lead to help manage and mentor a team, ensuring high-quality customer experiences and timely issue resolution. You will be the first line manager, answering questions, coaching on processes, and driving performance in support of client goals.

Report to the manager role and empower your team to resolve issues, meet targets, and advance in their careers. This role emphasizes leadership, accountability, and delivering exceptional service within a dynamic