Service Delivery Team Lead: Lead, Coach & Elevate CX

TeleTech Holdings, Inc.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunities

Benefits you'd expect

Job summary

TeleTech Holdings, Inc. is seeking a Team Lead, Service Delivery to manage and mentor a remote US-based team. You will coach associates, monitor performance against goals, answer questions, handle escalations, and ensure high-quality customer experiences on every call as the first line manager for your team.

You'll report to the Service Delivery Manager. The role emphasizes leadership, career development, and motivating teams to meet client objectives while maintaining service levels and a

Qualifications

• Experience leading a customer support or service delivery team.
• Ability to coach and mentor staff to achieve targets.
• Strong communication and problem-solving skills.

Responsibilities

• Coach associates to meet goals and coordinate training.
• Answer questions, resolve issues and handle escalations.
• Motivate and manage a remote team to ensure quality service on every call.

Skills

Team leadership

Coaching

Customer service

Education

Associate degree or equivalent

Job description

TeleTech Holdings, Inc. is seeking a Team Lead, Service Delivery to manage and mentor a remote US-based team. You will coach associates, monitor performance against goals, answer questions, handle escalations, and ensure high-quality customer experiences on every call as the first line manager for your team.

You'll report to the Service Delivery Manager. The role emphasizes leadership, career development, and motivating teams to meet client objectives while maintaining service levels and a